UNIT 2 - People in Organisations

Question 1

Management roles: What are the interpersonal roles?

Answer 1

• Liaison
• Leader
• Figure head

Question 2

Management roles: what are the informational roles?

Answer 2

• Disseminator
• receiver/monitor
• spokesperson

Question 3

Management roles: what are the decisional roles?

Answer 3

• Entrepreneur
• Disturbance handler
• negotiator
• resource allocator

Question 4

Leadership positions: what are the 3 most important leadership positions in a business?

Answer 4

• Manager
• Supervisor
• Director

Question 5

Leadership positions: what is the role of a manager?

Answer 5

A manager is responsible for organisation, decisions, resources. They have authority over employees below them on the hierarchy, and will direct and discipline them if necessary.

Question 6

Leadership positions: what is the role of a supervisor?

Answer 6

A supervisor watches over peers within a business, and helps to achieve corporate goals.

Question 7

Leadership positions: what is the role of a director?

Answer 7

A director is elected in by shareholders in a limited company. They are involved in setting company objectives, marketing and recruitment of senior staff.

Question 8

What are the three leadership styles?

Answer 8

• autocratic
• democratic
• laissez-faire

Question 9

Leadership styles: what is autocratic leadership, and when can it be effectively used?

Answer 9

Autocratic leadership is when all decisions are made by one or a couple people. This leadership is unhelpful if employees become too dependent on the center of the organisation and have no initiative, however can be useful in forces such as the police where quick important decisions must be made.

Question 10

Leadership styles: what is democratic leadership, and when can it be used?

Answer 10

Democratic leadership is when workers are encouraged to participate in decision making. This leadership style can help increase motivation of staff, as they all have a chance for their own input.

Question 11

Leadership styles: what is laissez-faire leadership, and when is it helpful?

Answer 11

Laissez-faire leadership is where most decision making is left to the workforce. While this could result in being quite unstructured, laissez-faire leadership can be helpful to get everyone’s input in design tasks, for example.

Question 12

What are the four factors of social intelligence?

Answer 12

• Social Skills
• Social management
• self management
• self awareness

Question 13

What are the two ways of motivation?

Answer 13

• financial motivation
• non-financial motivation

Question 14

What are the ways of financial motivation?

Answer 14

• salary
• time based rate
• piece rate
• commission
• bonus
• profit sharing
• fringe benefits

Question 15

What are the ways of non-financial motivation?

Answer 15

• team work
• job design
• job enlargement
• job enrichment
• empowerment
• job rotation
• training
• quality circles
• worker participation
• target-setting

Question 16

What are the three theories of motivation studied?

Answer 16

• Fredrick Taylor
• Mayo
• Fredrick Herzberg

Question 17

Fredrick Taylor theory of motivation

Answer 17

• all workers are only motivated by money
• all workers do the same quickest, fastest method
• workers wages based on output

Question 18

Mayo theory of motivation

Answer 18

• workers are most motivated by team work and being a part of decision making
• Some control over working lives (eg. breaks) can increase motivation

Question 19

Fredrick Herzberg theory of motivation

Answer 19

• hygiene factors - possible causes of dissatisfaction in workers
• motivators
• True motivation comes from achievement, personal development, recognition and job satisfaction

Question 20

What is the role and purpose of HRM?

Answer 20

• employee welfare
• ensuring HRM runs across the business
• Employment contracts
• Workforce planning
• Recruitment & selection
• Developing employees