Unit 2 Outcome 3 SAC - Business Management Flashcards
CHAPTER 6A
-the relationship between staff performance and business objectives
Staff
-are the people who work for your business
-are a central component of most businesses
-responsible for completing the day-to-day activities
Human resource managers
individuals who coordinate the relationship between employees and management within a business.
Relationship between staff performance and business objectives:
The capabilities and behaviour of staff can have a significant influence on a business’s productivity and achievement of business objectives
effective management strategies to improve employee performance:
-clearly communication goals: to help employees have a clear understanding of business goals and how to contribute to achieving them
-motivating employees: this effects the performance of employees as it increases job satisfaction and productivity, because they now know how to complete their roles
-supporting employees: being an understanding manager provides loyalty with their employees and strengthens their relationship.
underperforming staff
may complete work tasks incorrectly or poorly which may result in businesses providing customers with low-quality goods or services, along with lowering the business reputation
high performing staff
more likely to complete tasks to a high standard and provide a positive
customer experience.
types of business objectives:
-to make a profit
-to increase market share
-to meet shareholder expectations
-to fulfil a market need
-to fulfil a social need
business objectives and relationship with performance of staff (to make a profit)
to make a profit: high performing staff may complete business activities efficiently and produce high quality goods and services, making sales increase with their outstanding ability, leading to higher profits for the business
business objectives and relationship with performance of staff (to increase market share)
to increase market share, a business needs to increase the total sales it makes. underperforming staff may produce low quality goods and services, reducing the business’s sales.
business objectives and relationship with performance of staff (to meet shareholder expectations)
to meet shareholders expectations, a business should generate consistent profit to return to some of their shareholders. if the staff perform effectively and positively complete business activities, it can increase profit therefore making enough to return to the shareholders.
business objectives and relationship with performance of staff (to fulfil a market need)
businesses can fulfil a market need by serving the needs of customers. a negative effect may be that underperforming staff may produce low goods and services that do not meet customer needs.
business objectives and relationship with performance of staff (to fulfil a social need)
businesses can fulfil a social need by using their skills to benefit their communities. high performing staff may provide innovative ideas and produce high quality goods and services that positively impacts the community/environment
Explain the effect of poor staff performance on the achievement of business objectives.
Staff are the people who work for businesses in exchange for payment. Poor staff performance may lead to business processes being completed incorrectly or inefficiently, which may decrease the quality of goods and services produced. As a result of low-quality goods and services, customers may be less likely to purchase from the business, reducing sales and profits and therefore, negatively affecting the achievement of business objectives.
CHAPTER 6B
-staffing needs
-staff knowledge and skills
staffing needs
Staffing needs are the requirements a business has for employees.
labour intensive
is when a business uses a high degree of employee involvement during its production process
capital intensive
is when a business uses a high degree of machinery and equipment during its
production process.
human resource planning
is the process of identifying current and future employee needs.
STAFF KNOWLEDGE AND SKILLS
employees may require a certain standard of knowledge and skills to be recruited in a business, employees who possess the appropriate knowledge and skills can perform tasks to the desired standard, and enable a business to achieve its objectives.