Unit 2 - Know How To Support Clients Flashcards
Explain relationships.
a relationship exists where the actions of one person will have an effect on another person or group of people’.
Why is maintaining an effective relationship with clients important?
Because it promotes exercise adherence
What does a professional relationship with a client involve?
professional relationships will flourish if they contain these characteristics: • mutual respect • trust • good communication • rapport • feelings of safety and security • ethical standards
How do you develop and maintain the relationship with your client?
The three main aspects will be communicating well, contacting oneself well,
Respecting boundaries and barriers.
Areas to consider when looking at effective communication
Listening and good observation skills such as non verbal communication ie facial expressions, tone of voice, body posture, eye contact.
Which areas should be looked at when considering how best to engage a client?
- Appropriate non verbal behaviour: regular eye contact, nodding, leaning forward, etc. Signalising interest.
- accepting the clients perspective: suspend judgment and accept the validity of the clients view.
- demonstrating empathy: active listening, making sense of it and feeding back to client.
- providing support: showing concern and willingness to help, recognising and praising any positive coping strategy
Give examples for facilitating words
Yes. Sure. Go on
What is paraphrasing and summarising?
The instructor uses their own words to state their understanding of what the client is saying. Such paraphrasing aids listening and indicates to the client a level of interest and concern. Summarising the information given will have similar benefits and provides the client with the opportunity to add to, disagree with or confirm the information given within the summary.
Why is clarifying important?
The instructor should not assume having understood what the client meant but make sure with questions like what do you mean? Also his terminology should not confuse, frighten or lead to misinterpretation
Use of silence, explain
Give clients time to find the right words and avoid jumping in to help them out. Unearthing what really concerns the client is important. A silence can be useful in giving the client time to reflect on what has been discussed, to voice their opinion or to ask questions.
Why give reasons for your questions?
The instructor may need to indicate why they are pursuing a particular line of enquiry particularly when discussing sensitive issues or the relevance of a subject is not obvious.
Should you use jargon when communicating with clients?
No, Using overly technical or medical jargon can both frighten and confuse clients and should be avoided unless they are an advanced client and recognise the terms being used.
When it comes to presenting oneself, what should be folly?
Clothing and grooming to be consistent, clothing clean and ironed.
To Be punctual and reliable. Tardiness shows a lack of care.
Integrity means being honest and living by a high moral code.
Walk the talk: it is important to live by the message that is preached.
Explain about boundaries and barriers.
A violation of boundaries may occur when accepting a gift or invitation to a social event or giving a hug on clients success. Boundaries should be set from the start and written down, allowing client and instructor to understand their roles and limits.
Name 14 points that will form a positive relationship and make immediate impact.
Be professional: set high standards to gain confidence and establish a sound reputation Be patient, compassionate and sensitive Be punctual and reliable Be enthusiastic Have sense of humour Be motivational Be approachable Be self-confident Have integrity Develop communication skills Be organised Become a role model Be adaptable Be empowering
What is the meaning of ethical responsibility?
“…do nothing that will harm the client or society”
Name some communication skills
Active listening, tonality and language and body language
Name the 9 main principle ethical codes.
- professional action shall bring no harm to clients
- clients have the right to choose their own direction
- be faithful to clients, the profession, the employing organisations and ultimately to yourself
- be just and fair to all clients, thereby ensuring non-discriminatory professional actions
- be of benefit to clients by promoting their welfare
- treat all clients with dignity and respect
- be fully accountable to clients
- maintain clear and unwavering professional boundaries
Principle 1 of the REPs code of ethical practice states that:
‘Exercise professionals will be respectful of their customers and of their rights as individuals.’
Which four factors usually influence some people to show self-directed behaviour and a willingness to change?
- persuasion by authority - doctor
- observation of others - see changes in friends (more energy, fat loss)
- physiological feedback - clothes feel tight, a remark overheard
- successful performance - reached goals easily
Which are the stages in the change cycle?
Precontemplation Contemplation Preparation Action Maintenance Relapse
Explain the stage Pre-contemplation.
Individuals are inactive with no intention to exercise. Instructor needs to develop interest through clear information. The instructor should educate, offer incentives, banish myths and preconceptions and be a role model.
Explain the stage contemplation.
Individual is still inactive but intends to start exercising within next 6 months. Instructor sets realistic goals, enjoyable activities, flexible packages of activity and short-term ideas to stimulate interest and uptake.
Explain the stage preparation.
During this stage individuals are planning to make specific changes or are experimenting with small changes. It is at this stage that the individual is ready for change.
Explain the stage action.
This stage is the most important in terms of giving feedback and support, as this tends to be the most difficult time. They will see and feel changes in their body and state of health but may reach a plateau and need motivating to carry on.
Explain the stages Maintenance and relapse.
This stage will require motivation, support, the reinforcing of goals and monitoring. This is the most unstable stage as motivation can be difficult to maintain at the required levels. The health and fitness professional may wish to encourage the use of fitness diaries to ensure adherence.
How can the trainer prevent relapse?
The trainer will need to redefine goals and offer more support.
Name 8 reasons for exercising.
Enjoyment Health Appearance/weight control Social/fashion status Rehabilitation General fitness General well being Sport specific fitness
What reason may people give to drop out of their exercise programme?
- boredom
- lack of fitness gains or improvements
- poor instruction or lack of support
- lack of time
- expense
- lack of motivation
- a return to old habits of smoking, drinking or unhealthy eating
What is a goal?
a goal is what an individual is trying to achieve. It is the object or aim of an action.
Why is it important to set goals?
• persistence - it helps the individual to persist at a task over time and keep
sight of what they are trying to achieve
• attention - it helps to keep an individual’s attention directed to the important
aspects
• effort - it helps to mobilise and direct the intensity of effort towards a certain
task or outcome
• strategies - it may help individuals to develop new strategies to help achieve
their desired outcomes
Why do people not set goals?
- people do not understand the importance of setting goals
- they do not know how to set goals
- fear of failure through not achieving goals
- they do not know what they want to achieve
What are the main categories of goals?
Personal goals
Business/career/economic goals
Self improvement goals
Performance, process and outcome goals
What are outcome goals?
Outcome goals focus on the outcome of an event or situation, such as winning a race or beating an opponent. Achieving an outcome goal depends not only on individual efforts but also on the ability and performance of the opponent.
What are performance goals?
Performance goals focus on making comparisons with one’s own performance. Performance goals differ from outcome goals in that they are within the control of the athlete.
What are process goals?
Process goals focus on the process, or actions, that an individual must execute in order to perform well. This may be emphasising a particular technique or components within a technique.
What are short term goals?
These are goals which are set over a period of one day to one month. A short term goal may relate to what the PT aims to achieve in that one session, but usually relates to a period of around one month.
What are Medium term goals?
These are goals set from a period of one to six months, however, one month and three month goals are most common.
What are Long term goals?
These goals relate to periods from six months to over several years. People may set ‘lifetime goals’ which cannot be assessed until retirement. Most long term goals are set for achievement over the course of a year or a competitive season.
What are the 7 Principles of goal setting, according to O’Connor?
- Say what you want not what you want to avoid
- Make goals challenging and realistic
- Influence the result directly
- Measure progress
- Check resources
- Count the cost
- Provide rewards
What is a SMART goal?
S pecific M easurable A greeable R ealistic T ime constrained
Give an example for a sound goal.
A sound goal will follow all these criteria. For example, if a goal was to reduce body fat by 3% in three months time. This goal is specific to one aspect of fitness; it is measurable, time constrained and achievable.
Name 4 common barriers that clients put forward as a block to their participation in exercise and physical activity.
Physical barriers
Emotional barriers
Motivational barriers
Time barriers
Explain the physical barrier that a customer may use not to exercise and how to overcome it.
People may often cite a lack of fitness as being the main reason not to start an exercise programme. = plan an exercise programme adapted to ability
What may emotional barriers be and how do we work around them?
The client may have tried an exercise program out of the magazine before and did not achieve the goal. Here we have to explain that everyone is different and different exercise work other ways with different people. Also they may be embarrassed to work out in public. Here the instructor can give exercises to do at home or suggest to work out with a group of friends.
What me and motivational very happy and how do we go about it?
Clients may have tried exercise before and do not find them enjoyable or boring. It is important that the instructor finds out what their likes and dislikes are and programs exercises that are fun and motivational to get them hooked.
Describe the Time barrier a customer may present and how to overcome it.
Lack of time is a common excuse not to exercise. Here it is essential to build an exercise into every day routine such as taking the stairs, walking more or exercise at home.
How can you use rewards or incentive to motivate your client?
Rewards or incentives can help motivate the client to pursue his exercise routine. There may be rewards for the highest attendees which could be a free water bottle or a T-shirt. Use with caution as it may produce competition for overtraining.
Name some guidelines to improve exercise adherence.
Change training regularly Suggest training with a group Keep a log of training sessions Have the client make a decision balance sheet Provide social support
