Unit 2 Flashcards
Organizational behavior management
Behavior-analytic interventions applied to employee performance and well-being
Behavioral systems analysis (BSA):
Integrates (3)
1) Behavior analysis
2) Systems analysis
3) Organizational design
BSA stands for
Behavioral systems analysis
Performance management
Using behavioral principles to manage individual employees and groups of employees
Organizational inputs
Resources needed to complete tasks
Organizational processes
Tasks that convert inputs into outputs
Organizational outputs
Product, service, or resource
Organizational goals
Strategic, measurable outcomes for the organization
Open systems
Adapt to environmental changes
Behavioral product
Evidence left behind after behavior occurs
Aggregate product
Compounded result of multiple behavioral products
Mission
Reason the organization exists
Macrosystem
Organization is part of this larger system
Organizational myopia
Losing sight of macrosystem and mission
Activity trap
Focus on activity without regard to mission
Silo culture is often a result of
Traditional, vertical organizational structures
Silo culture
Each department has its own goals and rewards
Functional optimization
Functional optimization: _____
Department or function reaches maximum output or performance
Organizational level:
View
Emphasizes organization and its customers
Process level:
View
Emphasizes interdepartmental relations to see how work gets done
Job/performer level
View
Emphasizes individual performer’s role within each process and function
Organizational system map shows (5)
(1) Resources
(2) Products/services
(3) Suppliers
(4) Customers
(5) External influencers
Total performance system
Analyzes behavioral system interacting with its environment
Internal and external customers both
Receive outputs from a department in an organization
Internal customers are positioned
Inside the organization
External customers are positioned
Outside of the organization
Relationship map shows how
Departments/functions and inputs/outputs relate
Cross-functional process
Process involving more than 1 function
Primary/core process
Received by external customer
Secondary/support process
Invisible to external customer, but supports primary/core process
Management process shows
Steps managers should take to support other processes and people
Process map shows
Sequential steps and decisions made throughout process
Scope
The part of the process to be analyzed
Department (2)
1) Separated by admin lines
2) Generates a main product
Swim lane
Row of a process map showing a particular function and its steps
Subprocess
Process within a larger process being analyzed
Lean
Streamlining process approach to reduce “waste”
Organizational system:
Components (4)
1) Inputs
2) Processes
3) Outputs
4) Goals
Levels in BSA (3)
1) Organizational level
2) Process level
3) Job/performer level
External view of organization
Relationship between the organization and the outside environment
Internal view of organization
How the departments or functions within the organization relate to each other
Performance needs (3)
1) Goals
2) Design
3) Management
Types of management (4)
1) Goal
2) Performance
3) Resource
4) Interface
Types of processes (3)
1) Primary/core
2) Secondary/support
3) Management
Process map:
Common terms (4)
1) Scope
2) Function/department
3) Swim lane
4) Subprocess
TIMWOODS:
Acronym for
Types of waste found when analyzing processes
Transportation
Inventory
Motion
Waiting
Overprocessing
Overproduction
Defects
Skills
To analyze performer/job level use (2)
1) Performance Diagnostic Checklist
2) ABC analysis
