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BEH 5051 > Unit 2 > Flashcards

Unit 2 Flashcards

1
Q

Organizational behavior management

A

Behavior-analytic interventions applied to employee performance and well-being

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2
Q

Behavioral systems analysis (BSA):
Integrates (3)

A

1) Behavior analysis
2) Systems analysis
3) Organizational design

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3
Q

BSA stands for

A

Behavioral systems analysis

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4
Q

Performance management

A

Using behavioral principles to manage individual employees and groups of employees

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5
Q

Organizational inputs

A

Resources needed to complete tasks

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6
Q

Organizational processes

A

Tasks that convert inputs into outputs

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7
Q

Organizational outputs

A

Product, service, or resource

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8
Q

Organizational goals

A

Strategic, measurable outcomes for the organization

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9
Q

Open systems

A

Adapt to environmental changes

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10
Q

Behavioral product

A

Evidence left behind after behavior occurs

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11
Q

Aggregate product

A

Compounded result of multiple behavioral products

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11
Q

Mission

A

Reason the organization exists

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12
Q

Macrosystem

A

Organization is part of this larger system

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13
Q

Organizational myopia

A

Losing sight of macrosystem and mission

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14
Q

Activity trap

A

Focus on activity without regard to mission

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15
Q

Silo culture is often a result of

A

Traditional, vertical organizational structures

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16
Q

Silo culture

A

Each department has its own goals and rewards

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17
Q

Functional optimization

A

Functional optimization: _____

Department or function reaches maximum output or performance

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18
Q

Organizational level:
View

A

Emphasizes organization and its customers

19
Q

Process level:
View

A

Emphasizes interdepartmental relations to see how work gets done

20
Q

Job/performer level
View

A

Emphasizes individual performer’s role within each process and function

21
Q

Organizational system map shows (5)

A

(1) Resources
(2) Products/services
(3) Suppliers
(4) Customers
(5) External influencers

22
Q

Total performance system

A

Analyzes behavioral system interacting with its environment

23
Q

Internal and external customers both

A

Receive outputs from a department in an organization

24
Q

Internal customers are positioned

A

Inside the organization

25
Q

External customers are positioned

A

Outside of the organization

26
Q

Relationship map shows how

A

Departments/functions and inputs/outputs relate

27
Q

Cross-functional process

A

Process involving more than 1 function

28
Q

Primary/core process

A

Received by external customer

29
Q

Secondary/support process

A

Invisible to external customer, but supports primary/core process

30
Q

Management process shows

A

Steps managers should take to support other processes and people

31
Q

Process map shows

A

Sequential steps and decisions made throughout process

32
Q

Scope

A

The part of the process to be analyzed

33
Q

Department (2)

A

1) Separated by admin lines
2) Generates a main product

34
Q

Swim lane

A

Row of a process map showing a particular function and its steps

35
Q

Subprocess

A

Process within a larger process being analyzed

36
Q

Lean

A

Streamlining process approach to reduce “waste”

37
Q

Organizational system:
Components (4)

A

1) Inputs
2) Processes
3) Outputs
4) Goals

38
Q

Levels in BSA (3)

A

1) Organizational level
2) Process level
3) Job/performer level

39
Q

External view of organization

A

Relationship between the organization and the outside environment

40
Q

Internal view of organization

A

How the departments or functions within the organization relate to each other

41
Q

Performance needs (3)

A

1) Goals
2) Design
3) Management

42
Q

Types of management (4)

A

1) Goal
2) Performance
3) Resource
4) Interface

43
Q

Types of processes (3)

A

1) Primary/core
2) Secondary/support
3) Management

44
Q

Process map:
Common terms (4)

A

1) Scope
2) Function/department
3) Swim lane
4) Subprocess

45
Q

TIMWOODS:
Acronym for

A

Types of waste found when analyzing processes

Transportation
Inventory
Motion
Waiting
Overprocessing
Overproduction
Defects
Skills

46
Q

To analyze performer/job level use (2)

A

1) Performance Diagnostic Checklist
2) ABC analysis

BEH 5051 (3 decks)

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