Unit 1 Flashcards
Measure of quality
Performance against a standard
Measure of quantity (2)
(1) Response rate
(2) Response products
Timeliness
Duration of task completion
Cost
Resources required to complete a task
ABC analysis: Record of (3)
(1) Antecedent
(2) Target behavior
(3) Consequent events
PIC/NIC Analysis
Antecedents and consequences that support problem performance
PIC/NIC Analysis®:
Type of assessment
Informant-based
Performance Diagnostic Checklist
Functional assessment used to review performance context
PDC stands for
Performance Diagnostic Checklist
Training:
Instructs performers on
How to complete a task
Task clarification
Specifies job requirements
Job aid
Draws performer’s attention to make behavior more likely
Goal
Standard for performance on a task
Reduce task unpleasantness
Making a disliked task more desirable
Feedback
Information about performance aimed at improving future performance
Incentive
Item or event delivered contingent on performance
Praise
Statement of approval for an observed performance
OBM: Areas of emphasis (4)
(1) Performance management
(2) BSA (Behavioral systems analysis)
(3) Performance-based pay
(4) BBS (Behavior-based safety)
OBM measures (4)
(1) Quality
(2) Quantity
(3) Timeliness
(4) Cost
Staff performance problems:
Reasons (4)
(1) Skill deficit
(2) Lack of resources
(3) Lack of ability
(4) Lack of motivation
Steps in performance assessment (3)
(1) Pre-assessment
(2) Assessment
(3) Intervention planning
Examples of antecedent interventions
Training, task clarification/checklists, job aids, goals, reduce task unpleasantness
Consequence interventions
Feedback, incentives, praise
Areas of the PDC (4)
1) Training
2) Task Clarification and Prompting
3) Resources, Materials, and Processes
4) Performance Consequences, Effort, and Competition
Staff Performance Problems (4)
1) Skill deficit
2) Lack of resources or time
3) Lack of ability
4) Lack of motivation
Skill deficit
The employee cannot engage in a task but has demonstrated the capacity to learn or re-learn
Lack of resources or time
The employee can demonstrate a skill but cannot complete a task due to insufficient time or resources
Lack of ability
The individual is physically incapable of completing a task
Lack of motivation
The individual has previously demonstrated skill but seems “unwilling” to complete a task
Steps for completing a PIC/NIC analysis (7)
1) Describe the undesired performance
2) Describe the desired performance
3) Determine the severity of the problem
4) Complete an ABC analysis of the undesired performance
5) Complete an ABC analysis of the expected performance
6) Summarize current antecedents and consequences
7) Propose solutions that add positive, immediate, and certain consequences
Performance improvement process steps (6)
1) Problem identification
2) Assessment
3) Intervention selection
4) Intervention implementation
5) Monitoring and evaluation
6) Plan revision
