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AICE Business > Unit 2 > Flashcards

Unit 2 Flashcards

1
Q

Manager

A

Responsible for setting objectives, organizing resources, and motivating staff so that the organization’s aims are met. Their roles are interpersonal, informational, and decisional.

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2
Q

Figurehead

A

Symbolic leader of the organization undertaking duties of a social or legal nature

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3
Q

Leader

A

Motivating subordinates; selecting and training other managers/staff

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4
Q

Leader

A

Motivating subordinates; selecting and training other managers/staff

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5
Q

Liaison

A

Linking with other managers and leaders of other divisions of the business and other organizations

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6
Q

Leadership

A

The art of motivating a group of people towards achieving a common objective

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7
Q

Autocratic leaders

A

Take decisions on their own with no discussion

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8
Q

Democratic leaders

A

Will engage in discussion with workers before taking decisions

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9
Q

Paternalistic leaders

A

Will listen, explain issues and consult with the workforce, but will not allow them to take decisions

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10
Q

Laissez-faire leaders

A

Allow workers to carry out tasks and take decisions themselves with very broad limits

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11
Q

Informal leader

A

A person who has no formal authority but has the respect of colleagues and some power over them

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12
Q

Emotional intelligence

A

The ability of managers to understand their own emotions, and those of the people they work with, to achieve better business performance

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13
Q

Motivation

A

The internal and external factors that stimulate people to take actions that lead to achieving a goal

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14
Q

Self actualization

A

A sense of self-fulfillment reached by feeling enriched and developed by what one has learned and achieved

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15
Q

Job enrichment

A

Aims to use the full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work

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16
Q

Hygiene factors

A

Aspects of a worker’s job that have the potential to cause dissatisfaction-Herzberg

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17
Q

Motivating factors

A

Aspects of a worker’s job that can lead to positive job satisfaction

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18
Q

Hourly wage rate

A

Payment to a worker made for each hour worked

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19
Q

Piece rate

A

A payment to a worker for each unit produced

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20
Q

Salary

A

Annual income that is usually paid on a monthly basis

21
Q

Commission

A

A payment to a sales person for each sale made

22
Q

Performance related pay

A

A bonus scheme to reward staff for above-average work performance

23
Q

Profit sharing

A

A bonus for staff based on the profits of the business - usually paid as a proportion of basic salary

24
Q

Bonus

A

A bonus for staff based on the profits of the business - usually paid as a proportion of basic salary

25
Q

Fringe benefits

A

benefits given, separate from pay, by an
employer to some or all employees. Sick days, health insurance.

26
Q

Job rotation

A

Increasing the flexibility of the workforce and the variety of work they do by switching from one job to another

27
Q

Job enlargement

A

Attempting to increase the scope of a job by broadening or deepening the tasks undertaken

28
Q

Job redesign

A

Involves the restructuring of a job - usually with employees’ involvement and agreement - to make work more interesting, satisfying, and challenging

29
Q

Quality circles

A

Voluntary groups of workers who meet regularly to discuss work-related problems and issues

30
Q

Worker participation

A

Workers are actively encouraged to become involved in decision making within the organization

31
Q

Team working

A

Production is organized so that groups of workers undertake complete units of work

32
Q

Human resource management (HRM)

A

The strategic approach to the effective management of an organization’s workers so that they help the business gain a competitive advantage

33
Q

Recruitment

A

The process of identifying the need for a new employee, defining the job to be filled and the type of person needed to fill it, attracting suitable candidates for the job and selecting the best one

34
Q

Selection

A

involves the series of steps by which the
candidates are interviewed, tested and screened for
choosing the most suitable person for vacant post.

35
Q

Job description

A

A detailed list of the key points about the job to be filled - stating all of its key tasks and responsibilities

36
Q

Person specification

A

A detailed list of the qualities, skills and qualifications that a successful applicant will need to have

37
Q

Employment contract

A

A legal document that sets out the terms and conditions governing a worker’s job

38
Q

Labour Turnover

A

measures the rate at which employees
are leaving an organisation. It is measured by:
number of employees leaving in 1 year × 100
average number of people employed

39
Q

Training

A

Work-related education to increase workforce skills and efficiency

40
Q

Induction training

A

Introductory training program to familiarize new recruits with the systems used in the business and the layout of the business site

41
Q

On-the-job training

A

Instruction at the place of work on how a job should be carried out

42
Q

Off-the-job training

A

All training undertaken away from the business

43
Q

Employee appraisal

A

the process of assessing the
effectiveness of an employee judged against pre-set
objectives.

44
Q

Dismissal

A

Being dismissed or sacked from a job due to incompetence or breach of discipline

45
Q

Unfair dismissal

A

Ending a worker’s employment contract for a reason that the law regards as being unfair

46
Q

Redundancy

A

When a job is no longer required, so the employee doing this job becomes redundant through no fault of his/her own

47
Q

Diversity policy

A

practices and processes aimed at
creating a mixed workforce and placing positive value on
diversity in the workplace.

48
Q

Equality policy

A

practices and processes aimed at
achieving a fair organisation where everyone is treated
in the same way and has the opportunity to fulfil their
potential.

AICE Business (5 decks)

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