UNIT 2

Question 1

Tech speak meaning

Answer 1

Use of jargon that may complicate customers as it is unfamiliar to them, therefore try to be simple and accessible

Question 2

Social cultural differences

Answer 2

Social interaction varies with different cultures and emotions ( e.g personal space is different in different social settings)

Question 3

What is a catalogue

Answer 3

A list of goods and services including the price ,often exist in the form of printed or e catalogue

Question 4

What is verbal communication

Answer 4

Verbal communication a tool of sales professional which refers to the use of words to convey and share information helps with

Building : rapport , relationship , explain how it can help the customers needs and wants

Question 5

Why need to have more payment options

Answer 5

Helps build relationship with customers

Keep customers from returning again

Question 6

Effective communication helps with

Answer 6

Nuture relationship and gain customer loyalty, helps with

Question 7

Failure to communicate

Answer 7

Creates dissatisfaction and decrease in sales