Unit 10 - Customer service Flashcards
1
Q
compensation (n)
A
sự đền bù
2
Q
guarantee (n)
A
sự bảo hành, cam đoan
3
Q
rapport (n)
A
sự tường trình
4
Q
pass the buck
A
avoid responsibility
5
Q
get to the bottom of the problem
A
find the real cause of st
6
Q
the last straw
A
the last in a series of irritating events
7
Q
slip my mind
A
forget to do st
8
Q
ripped off
A
paid far too much for st
9
Q
talk at cross purposes
A
misunderstand what someone else is referring to
10
Q
go the extra mile
A
try harder in order to achieve st
