Unit 1 Exam

Question 1

advantage of management perspective

Answer 1

-increased productivity
-workplace advancement
-personal job satisfaction
-profit
-job satisfaction

Question 2

7 managerial sciences

Answer 2

-accounting
-finance
-economics
-HR
-marketing
-operations managment
-value creation

Question 3

management

Answer 3

the process of dealing with or controlling things or people

Question 4

Manager

Answer 4

a person who has control or direction of an institution, business, or of a part, division, or phase of it

Question 5

Leader

Answer 5

one who leads or commands a group, organization, or country
-have influence

Question 6

elements of a manager’s role

Answer 6

-plans.make objectives
-organise
-motivate
-communicate
-staffing
-assess/measure

Question 7

How to manage Float personel

Answer 7

-pharmacist: have techs help them, procedure manual, ask how things went
-techs: assess skills/abilities, explain responsibilities, tour the pharmacy

Question 8

how to manage students

Answer 8

discuss intrests/goals, assess skill annd comfort level, let them participate in everything, provide feedback

Question 9

how to manage new hires

Answer 9

training, clear work plan, check in, be patients, express genuine intrest, allow everyone to get to know each other(inside and outside the workplace)

Question 10

how to manage turnover

Answer 10

-right person first time
-pay and benefits
-goals
-work/life balance
-recognise achievments
-leadership opportunities
–offer feedback
-employee surveys
-foster teamwork

Question 11

Why can someone be terminated?

Answer 11

-disiplinary
-performance
-financial

Question 12

belonging

Answer 12

-Belief that we are connected, supported, respected
-basic human need

Question 13

uncertanty about belonging

Answer 13

-people aren’t sure if they fit in at work
-Impacts job satisfaction, self esteem, performance and wellbeing
-common in underrepresented groups

Question 14

4 stages of psycological safety

Answer 14

1)inclusion safety
2)Learner safety
3)Contributor safety
4)challenger safety

Question 15

8 steps to create psycological safety

Answer 15

1)Make psychological safety a priority
2)Facilitate everyone speaking up
3)Establish norms for how failure is handled
4)Create space for new ideas
5)Embrace productive conflict
6)Pay close attention and look for patterns
7)Promote dialogue
8)Celebrate wins

Question 16

4 elements of employee engagment

Answer 16

emmotional commitments
discretionary efforts
rational commitment
intent to stay

Question 17

5 components of EVP

Answer 17

Affiliation, work content, career, benefits, compensation

Question 18

Differentiation

Answer 18

-Degree to which organizational subunits are dissimilar
-Levels of hierarchy(vertical or horizontal)
-How spread out it is geographically. Can be harder to coordinate, further apart.(spacial)

Question 19

Formalization

Answer 19

-Degree to which jobs in the organization are standardized
-Rules, procedures, technical competence, impersonality

Question 20

Centralization

Answer 20

-Degree to which decision making is concentrated at a single point in the organization
-Highly centralized if top management makes decisions

Question 21

organization behavior

Answer 21

Systematic and scientific analysis of individuals, groups, and organizations to understand, predict, and affect human behavior to improve performance of individuals

Question 22

Importance of organizational behavior

Answer 22

-Implement new technology
-React to new technology
-Change in service orientation
-Respond to reward or sanction structures
-Take corrosive actions if problems arise

Question 23

climate

Answer 23

-psycological atmosphere of the organization
-what we precieve

Question 24

culture

Answer 24

-Shared meaning held by members that distinguish one organization from another
-what we believe

Question 25

common causes of organizational conflict

Answer 25

-heavy workloads
-understaffed
-new employees/leaders
-scheduling
-new procedures
-class conflicts
-industry change
-medication errors

Question 26

Avoidance

Answer 26

-do not pursue goals
lose-lose

Question 27

Accomidation

Answer 27

-unassertive and highly cooperative
-self sacrifice
-lose-win

Question 28

Comprimse

Answer 28

lose-lose

Question 29

competing

Answer 29

-assertive and uncooperative
-win-lose

Question 30

Collaboration

Answer 30

Assertive and cooperative
win-win

Question 31

5 steps of a collaborative conversation

Answer 31

1)Identify the problem and who ‘owns’ it
2)Identify all possible solutions
3)Decide which solution is best
4)Determine how to implement the solution
5)Assess the outcome of the solution

Question 32

4 elements of principled negotiation

Answer 32

-uncouple parties from the problem
-target underlying concerns
-develope joint solutions
-apply standards

Question 33

protective skills in counter-manipulation

Answer 33

-agreement
-disagreement
-inquiry
-Fogging
-postponing
-broken record

Question 34

signs of poor communication

Answer 34

-Employees not asked for their opinions
-No sense of organizations mission and vision
-Don’t know job expectations

Question 35

Consequences of poor communication

Answer 35

-Failure to receive critical information
-Confusion
-Resentment
-Poor performance
-High employee turnover

Question 36

Strategies to increase shared space

Answer 36

-open door policy
-3 V’s
-reduce communication barriers

Question 37

communication barriers

Answer 37

-physical
-status
-time
-word choices
-culture differences
-gender

Question 38

4 stages of team formation

Answer 38

-forming
-storming
-Norming
-Performing

Question 39

3 domains of the Maslach Burnout inventory

Answer 39

-emotional exaustion
-diminished
-Depolarization

Question 40

strategies to influence others

Answer 40

Establish credibility
Frame goals to identify common ground
Provide compelling evidence
Connect emotionally

Question 41

transform personal brand

Answer 41

Value of resources you offer to an organization
Scarcity of those resources
Should be authentic

Question 42

what makes a personal brand credible

Answer 42

Competence
Trustworthiness
Passion
Tenacity
objectivity

Question 43

characteristics of a learning organization

Answer 43

Adapt and change
Combines several variables
Continuous improvement
Positive forms of conflict
Teamwork

Question 44

stimulate innovatation

Answer 44

-provide resources
-encourage pilot programs
-reward all outcome
-training employees

Question 45

framework for giving feedback

Answer 45

-situation
-behavior
-impact