Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

414 > Unit 1 Exam > Flashcards

Unit 1 Exam Flashcards

1
Q

advantage of management perspective

A

-increased productivity
-workplace advancement
-personal job satisfaction
-profit
-job satisfaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

7 managerial sciences

A

-accounting
-finance
-economics
-HR
-marketing
-operations managment
-value creation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

management

A

the process of dealing with or controlling things or people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Manager

A

a person who has control or direction of an institution, business, or of a part, division, or phase of it

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Leader

A

one who leads or commands a group, organization, or country
-have influence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

elements of a manager’s role

A

-plans.make objectives
-organise
-motivate
-communicate
-staffing
-assess/measure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How to manage Float personel

A

-pharmacist: have techs help them, procedure manual, ask how things went
-techs: assess skills/abilities, explain responsibilities, tour the pharmacy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

how to manage students

A

discuss intrests/goals, assess skill annd comfort level, let them participate in everything, provide feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

how to manage new hires

A

training, clear work plan, check in, be patients, express genuine intrest, allow everyone to get to know each other(inside and outside the workplace)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

how to manage turnover

A

-right person first time
-pay and benefits
-goals
-work/life balance
-recognise achievments
-leadership opportunities
–offer feedback
-employee surveys
-foster teamwork

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Why can someone be terminated?

A

-disiplinary
-performance
-financial

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

belonging

A

-Belief that we are connected, supported, respected
-basic human need

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

uncertanty about belonging

A

-people aren’t sure if they fit in at work
-Impacts job satisfaction, self esteem, performance and wellbeing
-common in underrepresented groups

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

4 stages of psycological safety

A

1)inclusion safety
2)Learner safety
3)Contributor safety
4)challenger safety

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

8 steps to create psycological safety

A

1)Make psychological safety a priority
2)Facilitate everyone speaking up
3)Establish norms for how failure is handled
4)Create space for new ideas
5)Embrace productive conflict
6)Pay close attention and look for patterns
7)Promote dialogue
8)Celebrate wins

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

4 elements of employee engagment

A

emmotional commitments
discretionary efforts
rational commitment
intent to stay

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

5 components of EVP

A

Affiliation, work content, career, benefits, compensation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Differentiation

A

-Degree to which organizational subunits are dissimilar
-Levels of hierarchy(vertical or horizontal)
-How spread out it is geographically. Can be harder to coordinate, further apart.(spacial)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Formalization

A

-Degree to which jobs in the organization are standardized
-Rules, procedures, technical competence, impersonality

20
Q

Centralization

A

-Degree to which decision making is concentrated at a single point in the organization
-Highly centralized if top management makes decisions

21
Q

organization behavior

A

Systematic and scientific analysis of individuals, groups, and organizations to understand, predict, and affect human behavior to improve performance of individuals

22
Q

Importance of organizational behavior

A

-Implement new technology
-React to new technology
-Change in service orientation
-Respond to reward or sanction structures
-Take corrosive actions if problems arise

23
Q

climate

A

-psycological atmosphere of the organization
-what we precieve

24
Q

culture

A

-Shared meaning held by members that distinguish one organization from another
-what we believe

25
Q

common causes of organizational conflict

A

-heavy workloads
-understaffed
-new employees/leaders
-scheduling
-new procedures
-class conflicts
-industry change
-medication errors

26
Q

Avoidance

A

-do not pursue goals
lose-lose

27
Q

Accomidation

A

-unassertive and highly cooperative
-self sacrifice
-lose-win

28
Q

Comprimse

A

lose-lose

29
Q

competing

A

-assertive and uncooperative
-win-lose

30
Q

Collaboration

A

Assertive and cooperative
win-win

31
Q

5 steps of a collaborative conversation

A

1)Identify the problem and who ‘owns’ it
2)Identify all possible solutions
3)Decide which solution is best
4)Determine how to implement the solution
5)Assess the outcome of the solution

32
Q

4 elements of principled negotiation

A

-uncouple parties from the problem
-target underlying concerns
-develope joint solutions
-apply standards

33
Q

protective skills in counter-manipulation

A

-agreement
-disagreement
-inquiry
-Fogging
-postponing
-broken record

34
Q

signs of poor communication

A

-Employees not asked for their opinions
-No sense of organizations mission and vision
-Don’t know job expectations

35
Q

Consequences of poor communication

A

-Failure to receive critical information
-Confusion
-Resentment
-Poor performance
-High employee turnover

36
Q

Strategies to increase shared space

A

-open door policy
-3 V’s
-reduce communication barriers

37
Q

communication barriers

A

-physical
-status
-time
-word choices
-culture differences
-gender

38
Q

4 stages of team formation

A

-forming
-storming
-Norming
-Performing

39
Q

3 domains of the Maslach Burnout inventory

A

-emotional exaustion
-diminished
-Depolarization

40
Q

strategies to influence others

A

Establish credibility
Frame goals to identify common ground
Provide compelling evidence
Connect emotionally

41
Q

transform personal brand

A

Value of resources you offer to an organization
Scarcity of those resources
Should be authentic

42
Q

what makes a personal brand credible

A

Competence
Trustworthiness
Passion
Tenacity
objectivity

43
Q

characteristics of a learning organization

A

Adapt and change
Combines several variables
Continuous improvement
Positive forms of conflict
Teamwork

44
Q

stimulate innovatation

A

-provide resources
-encourage pilot programs
-reward all outcome
-training employees

45
Q

framework for giving feedback

A

-situation
-behavior
-impact

414 (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions