Unit 1 - Cp 1 &2

Question 1

what is crew resource management (CRM) training

Answer 1

team training that teaches team members to use all available resources, people, information and equipment

Question 2

what is performance management

Answer 2

the process of establishing performance goals and designing interventions and programs to motivate and develop employees to improve their performance by ensuring ACCOUNTABILITY FOR RESULTS, IMPORTANCE TO ORG, and HELPS TO IMPROVE PERFORMANCE

Question 3

SMART GOALS

Answer 3

Specific, measurable, attainable, relevant and have a specific time frame

Question 4

what is the performance management process

Answer 4

set goals, monitor, evaluate - employee training & development

Question 5

what is training

Answer 5

training is formal and planned efforts to help employees acquire knowledge, skills, and abilities to improve performance in their current job

Question 6

what is development

Answer 6

formal & planned efforts to help employees acquire knowledge, skills and abilities required to perform further job responsibilities

Question 7

what is human resources development

Answer 7

systematic & planned activities that are designed by an organization to provide employees with opportunities to learn necessary kills to meet current and future job demand. Main functions are TRAINING & DEVELOPMENT, ORGANIZATION DEVELOPMENT & CAREER DEVELOPMENT. Core is LEARNING.

Question 8

what is skills mismatch

Answer 8

an insufficient number of workers with the skills needed are available to satisfy the number of available jobs

Question 9

training bond

Answer 9

a contract between the employer and employee that states that the employer will pay for the employee’s training as long as the employee remains with the organization for a period of time following completions of the training program

Question 10

what environmental influence the human resources system

Answer 10

legislation, economic climate, competition, demographics and social values

Question 11

what key environmental factors drive hr & training and development

Answer 11

global competition, technology, labour market, organizational change

Question 12

what impact on training does global competition have

Answer 12

orgs to improve productivity& quality of their goods & services. this usually requires ee’s to learn new skills. Cross cultural training for ee’s who travel for assignments in foreign countries

Question 13

what impact does technology have on training

Answer 13

technology will lead to productivity gains only when employees receive proper training. i.e. yellow pages has to transform from print publishing to digital media

Question 14

labour market impact on training is what?

Answer 14

shortage of skilled workers, skills mismatch , to deal with this the country will have to change its approach to education and training

Question 15

what impact to training does organizational change have

Answer 15

impact from globalization, technology and competition organization much adapt to change. training on managing change

Question 16

what key organzationall factors drive hr & training and development

Answer 16

strategy, structure and culture

Question 17

what is SHRM (strategic hr mgmt)

Answer 17

alignment of hr practices with an organization’s business strategy

Question 18

what is ST&D

Answer 18

alignment of an organization’s training needs and programs with an organization’s strategy and objectives

Question 19

how does the structure of an organization influence training

Answer 19

orgs are becoming increasingly flatter and employees are expected to perform tasks that were once considered managerial tasks, so they must be training in traditional managerial activities

Question 20

how does culture influence training

Answer 20

org culture refers to the shared beliefs, values and assumptions that exist in an organization. Culture of an org & its norms and expected behaviours are often communicated to ee’s through training programs

Question 21

what is a HPWS(high performing work system)

Answer 21

interelated system of HR practices &policies that include rigorous recruitment & selection procedures, performance-contingent incentive compensations, performance management & extensive training & development programs

Question 22

what is ISD (Instructional systems design)

Answer 22

rational & scientific model of the training and development process that consists of a needs analysis, training design & delivery & training evaluation

Question 23

why is a needs analysis needed?

Answer 23

to determine the difference or gap between the way things are and the way things should be

Question 24

what three levels are in a needs analysis

Answer 24

organizational analysis (where training is needed), task (what type of training is required)& person (who needs to be trained)

Question 25

what is a learning organization

Answer 25

an org that creates, acquires, organizes shares & retains information & knowledge & uses new information and knowledge to change & modify its behaviour in order to achieve & improve it’s effectiveness

Question 26

what is organization learning

Answer 26

process of creating, sharing, diffusing and applying knowledge in organizations

Question 27

what are 5 disciplines to becoming a learning organization?

Answer 27

1. Personal mastery - always in learning mode, organizations learn if individuals learns
2. Building a shared vision - development of picture & vision of future that everyone agrees & is committed.
3. Mental Models -refer to the images & assumptions that people have about themselves &the world.
4. Team learning -“thinking together” learning and acting together
5. Systems Thinking - viewing org as a whole & being able to see & understand how it’s parts are interrelated

Question 28

what are 4 pillars to learning organization?

Answer 28

vision, culture, learning dynamics&systems and knowledge management & infrastructure

Question 29

what are two types of knowledge

Answer 29

1. explicit knowledge - those things that you can buy or trade, such as patents, copyrights & other forms of intellectual property
2. Implicit or tacit knowledge - knowledge that is learned from experience & insight and has been defined as intuition, know how, little tricks and judgement

Question 30

what is intellectual capital

Answer 30

organization’s knowledge,experience, relationships,process discoveries, innovations, market presence and community influence and divided into 4 types: human capital, renewal capital, structural capital & relationship capital

Question 31

what is human capital

Answer 31

knowledge, skills & abilities of employees

Question 32

what is renewal capital

Answer 32

intellectual property, which consists of patents, licenses, copyrights, and marketable innovations including products, services & technologies

Question 33

what is structural capital

Answer 33

formal systems and informal relationships that allow employees to communicate, solve problems & make decisions

Question 34

what is relationship capital

Answer 34

an organization’s relationships with suppliers, customers & competitors that influence how they do business

Question 35

what is knowledge management

Answer 35

creation, collections, strorage, distribution and application of complied “know what” and “know how”.

Question 36

what are 5 processes through which organizations manage knowledge?

Answer 36

1. Acquisition - brainstorming, benchmarking, simulations or scenario planning, scanning environment (internal &external)
2. Interpretation - knowledge cannot be valued unless there is a shared understanding of its importance, common way of thinking about things, common identity
3. Dissemination- knowledge sharing if providing task information & know how to help & collaborate with other to solve problems, develop new ideas or implement policies & procedures
4. Retention - tools that compile, store & retrieve knowledge
5. Utilization - organization members must exploit & utilize knowledge & information in ways that will result in improved performance & org effectiveness.

Question 37

what are communities of practice

Answer 37

group of ee’s who share similar concerns & problems & meet regularly to share their experiences & knowledge, learn from each other & identify new approaches for working and solving problems .

Question 38

what is workplace learning

Answer 38

process of aquiring job related knowledge and skills through formal training & informal social interactions among employees

Question 39

what is informal learning

Answer 39

learning that occurs naturally as part of work & is not planned or designed by the organization (task focused)

Question 40

formal learning

Answer 40

learning that is structured and planned by the organization