Unit 1 Flashcards
1
Q
What are the four critical roles of BTM?
A
Business process; Organisation; Data and Information; Technology
2
Q
What is Business Process?
A
A set of related, structured activities carried out by an organisation to perform a service or a product (e.g. Accounting, Finance, Marketing, etc.)
3
Q
What is Organisation?
A
Three principal bodies; participative-, centralised-, needs-based bodies.
4
Q
What is Data and Information?
A
Data is distilled into information using metrics.
5
Q
What is Technology?
A
Technology helps the functioning of the other three roles.
