UNIT 1

Question 1

Batho Pele Principles 1

Answer 1

1) Access:
Public services should be accessible to all citizens, including those with disabilities, and should be available in multiple languages andformats

Question 2

Batho Pele Principles 2

Answer 2

Service Standards:
Government should set and communicate clear service standards, so citizens know what to expect when interacting with public services

Question 3

Batho Pele Principles 3

Answer 3

Consultation:
Government should consult with citizens and communities to understand their needs and preferences when designing and implementing public services

Question 4

Batho Pele Principles 4

Answer 4

Openness and Transparency: Government should be open and transparent about its activities, decisions, and processes, allowing citizens to hold officials accountable

Question 5

Batho Pele Principles 5

Answer 5

Information:
Government agencies should provide clear and accurate information to citizens about their rights, entitlements, and how to access services

Question 6

Batho Pele Principles 6

Answer 6

Courtesy:
Public servants should treat citizens with
respect, politeness, and professionalism when providing services

Question 7

Batho Pele Principles 7

Answer 7

Redress:
Citizens should have a way to
seek redress if they are
unhappy with a service or feel
they have been treated unfairly.

Question 8

Batho Pele Principles 8

Answer 8

Value for Money:
Public resources should be
used efficiently and effectively
to provide the best possible
services to citizens.

Question 9

Indicators of good governance

Answer 9

1) The powers of gov are limited by checks

2) Power is distributed among the organs of the government

3) Formal process for independent auditing and review

4) The executive branch of gov provides the legislature with the latest
and most accurate information

5) The gov provides up-to-date and accurate information

6) Individuals who report official misconduct are protected from
retaliation

Question 9

Rule of law index

Answer 9

1) Used to measure to what extent governments, their officials and
their agents are held accountable for upholding the law of the land.

2) Seeks to limit the unrestrained power of the state

3) Upholds the notion that the single most important litmus test for whether the rule of law is obeyed is that those who govern are subject to the law