Understanding Conflict

Question 1

the dynamics when two or more people, organizations, or nations perceive one another as a threat to their needs or interest

Answer 1

Conflict

Question 2

Conflict is started by what is known as a ________________, which happen when an act of one party is perceived as a threat by the other party

Answer 2

Triggering Event

Question 3

With oneself, like when one is indecisive about things

Answer 3

Intrapersonal

Question 4

among two or more individuals, like having a misunderstanding between friends, family, members, or lovers

Answer 4

Interpersonal

Question 5

within the same interest group, like a student organizations

Answer 5

Intragroup

Question 6

between two or more groups, like fraternity

Answer 6

Intergroup

Question 7

2 types of responses

Answer 7

• Fight
• Flight

Question 8

There are several types of behavior involved : avoidance, ignoring, or denial

Answer 8

Flight

Question 9

To evade or dodge the cause of the strong emotion or uneasiness one feels for another person who is in conflict with you

Answer 9

Avoidance

Question 10

when you are in the same place as the other person you are in conflict with, and you disregard and snub his presence

Answer 10

Ignoring

Question 11

when someone asks you if you are quarreling or in disagreement with the person you are in conflict with and you disagree or refute the comment or observations

Answer 11

Denying

Question 12

Author that identified four strategies that people can use when in conflict in the workplace

Answer 12

John Crawley and Katherine Graham

Question 13

force the other party to accept a strand that is against that party’s interesting

Answer 13

Fight

Question 14

Yield to the demand of the other party and agree tk end the conflict

Answer 14

Submit

Question 15

leave the situation where the conflict is occurring or change the topic

Answer 15

flee

Question 16

do nothing and just wait for the other party next move or allow the pressure to build up

Answer 16

freeze

Question 17

________________ mode instrument to help people understand how they deal with conflict by measuring a person’s behavior in conflict situation

Answer 17

Thomas-Kilmann Conflict Modes

Question 18

Assertive and Uncooperative. An individual interest are above all else, power, and authority are often used win against other

Answer 18

Competing

Question 19

Unassertive and Cooperative. An individuals is willing to neglect his or her interests or needx for the sake of the others person, yielding one’s position and allowing the other to pursue his or her position at the other expense

Answer 19

Accommodating

Question 20

moderately assertive and moderately cooperative. an individuals is neither her nor there, prefer to split whatever is at stake in half to partly satisfy both parties just to get over the problem

Answer 20

Compromising

Question 21

unassertive and uncooperative. the individuals prefer to stay out of the situation either by postponing a decision, taking wait and see position, or withdrawing completely until conditions are better

Answer 21

Avoiding

Question 22

Assertive and Cooperative. The individual seeks a mutually satisfying solution by understanding the needs and interests of the other person, and expanding the resources rather than competing over them. seeks a win - win solution

Answer 22

Collaborating