Understanding Conflict Flashcards
the dynamics when two or more people, organizations, or nations perceive one another as a threat to their needs or interest
Conflict
Conflict is started by what is known as a ________________, which happen when an act of one party is perceived as a threat by the other party
Triggering Event
With oneself, like when one is indecisive about things
Intrapersonal
among two or more individuals, like having a misunderstanding between friends, family, members, or lovers
Interpersonal
within the same interest group, like a student organizations
Intragroup
between two or more groups, like fraternity
Intergroup
2 types of responses
- Fight
- Flight
There are several types of behavior involved : avoidance, ignoring, or denial
Flight
To evade or dodge the cause of the strong emotion or uneasiness one feels for another person who is in conflict with you
Avoidance
when you are in the same place as the other person you are in conflict with, and you disregard and snub his presence
Ignoring
when someone asks you if you are quarreling or in disagreement with the person you are in conflict with and you disagree or refute the comment or observations
Denying
Author that identified four strategies that people can use when in conflict in the workplace
John Crawley and Katherine Graham
force the other party to accept a strand that is against that party’s interesting
Fight
Yield to the demand of the other party and agree tk end the conflict
Submit
leave the situation where the conflict is occurring or change the topic
flee
do nothing and just wait for the other party next move or allow the pressure to build up
freeze
________________ mode instrument to help people understand how they deal with conflict by measuring a person’s behavior in conflict situation
Thomas-Kilmann Conflict Modes
Assertive and Uncooperative. An individual interest are above all else, power, and authority are often used win against other
Competing
Unassertive and Cooperative. An individuals is willing to neglect his or her interests or needx for the sake of the others person, yielding one’s position and allowing the other to pursue his or her position at the other expense
Accommodating
moderately assertive and moderately cooperative. an individuals is neither her nor there, prefer to split whatever is at stake in half to partly satisfy both parties just to get over the problem
Compromising
unassertive and uncooperative. the individuals prefer to stay out of the situation either by postponing a decision, taking wait and see position, or withdrawing completely until conditions are better
Avoiding
Assertive and Cooperative. The individual seeks a mutually satisfying solution by understanding the needs and interests of the other person, and expanding the resources rather than competing over them. seeks a win - win solution
Collaborating
