Understanding Business Communication in Today's Workplace

Question 1

process of transferring information and meaning between senders and receivers using one or more written, oral, visual, or electronic channels.

Answer 1

communication

Question 2

promotes “the happier the people are, the more productive they become”

Answer 2

happiness index

Question 3

why communication matter?

Answer 3

1. communication is important to your career
2. communication is important to your company

Question 8

1 minute discussion with your boss if you want to propose something

Answer 8

elevator pitch

Question 9

it strengthens the connection between a company and all of its stakeholders.

Answer 9

effective communication

Question 12

what makes business communication effective

Answer 12

(PGPCO)
1. provides practical information
2. give facts rather than vague impressions
3. present information in a concise efficient manner
4. clarify expectations and responsibilities
5. offer compelling, persuasive arguments, and recommendations

Question 13

→ digesting and interpreting
→ attentive and aware
→ does not translate to processing, interpreting, and evaluating.
→ giving the person your full attention when they are talking

Answer 13

active listener

Question 14

→ including everybody
→ about accepting the differences between the 2 of you
→ means being able to understand that that is how some cultures would operate

Answer 14

inclusivity

Question 15

interactive, conversational, and usually open to all who wish to participate.

Answer 15

social communication model

Question 16

shared system of symbols, beliefs, attitudes, values, expectations, and norms of behavior. It influences the way people perceive the world and respond to others.

Answer 16

culture

Question 17

key aspect of cultural diversity

Answer 17

1. cultural context
2. legal and ethical differences
3. social customs
4. nonverbal communication
5. age differences
6. gender
7. religious differences
8. ability differences
9. writing for multilingual audiences
10. speaking with multilingual audiences

Question 18

the mixture of traditions, expectations, and unwritten social rules that help convey meaning between members of the same culture.

Answer 18

cultural context

Question 23

members of different cultures sometimes have different views of what is ethical or even legal. Ethical principles are based, to a large extent, on cultural values. So trying to make ethical choices across cultures can be complicated

Answer 23

legal and ethical differences

Question 23

when communicating with people in other cultures, keep your messages ethical by applying four basic principles:

Answer 23

1. actively seek mutual ground
2. send and receive messages without judgment
3. send messages that are honest
4. show respect for cultural differences

Question 23

the combination of formal and informal rules influences the overall behavior of everyone in a society in areas such as manners, attitudes towards time, individual vs. community values, attitude towards status and wealth, and respect for authority.

Answer 23

social customs

Question 24

the meanings of gestures and other nonverbal signals can vary widely from culture to culture

Answer 24

nonverbal communications

Question 25

age is an important aspect of culture, both in the way different age groups are treated in a culture and in the cultural differences between age groups.

Answer 25

age differences

Question 26

the perception of men and women in business vary from culture to culture, and these differences can affect communication efforts

Answer 26

gender

Question 27

religion brings potential for controversy in work settings as evidenced by a significant rise in the number of religious discrimination lawsuits in the US.

Answer 27

religious differences

Question 28

people whose hearing, vision, cognitive ability, or physical disability to operate computers is impaired can be at a significant disadvantage in today’s workplace. As with the other elements of diversity, success starts with respect for individuals and sensitivity to differences.

Answer 28

ability differences