Understanding Business Flashcards

1
Q

Sectors of Industry (4)

A

Primary - extraction of raw materials/exploiting natural resources eg mining, farming

Secondary - manufacturing, taking natural resources and producing goods with them eg car production

Tertiary - businesses providing a service eg hotel, bank

Quaternary - providing knowledge and information-based services eg business consultancy and research & development

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2
Q

Types of Organisation

A

Public sector

Private limited Company (PLC)

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3
Q

Objectives of a PLC (5)

A

Profit maximisation

Sales maximisation

Satisficing - aiming for satisfactory result rather than the best possible outcome

Survival – to continue to be in business, especially important in a recession

Growth – to have more outlets, staff and higher turnover, increased market share

Provide quality service

Working within a set budget

Managerial objectives - managers pursuing objectives which they may believe improve their status etc

Corporate Social responsibility – aiming to act in an ethical way in order to benefit the environment or society

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4
Q

Advantages of CSR (3)

A

Gains good reputation, Customers with similar views use business, Attract high quality staff with same ethical values

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5
Q

Methods of Growth (4) (one has two in it)

A

Organic/Internal

External Growth
Merger
Takeover/acquisition

Franchising

Becoming a multinational

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6
Q

A D Organic/Internal Growth 3 A 2 D

A

A
Less risky than taking over the other business

Can be financed through internal funds e.g. retained profits.

Builds on a business’ strengths, eg brands, and customers.

D
Growth may be dependent on the growth of the overall market.

Slower method of growth - shareholders may prefer a more rapid growth.

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7
Q

Horizontal Integration

A

Desc
Firm not in the same sector producing the same type of product/service join together

A
Dominate the market and obtain cheaper supplies due to bulk buying.

D
Merger may breach competition rules.

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8
Q

Lateral integration

A

Desc
Business acquires / merges with a business that is in the same industry but does not provide the same exact products. Eg Greggs buys a wedding cake bakery. Both bakeries but competing for different customers.

A
The business can target new markets and therefore increase sales.

D
Lack of knowledge in a slightly different market may affect the performance of the products.

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9
Q

Backwards Vertical

A

Desc
Takes over a business in an earlier sector of industry e.g supplier

A
Guaranteeing supply of stock.

D
Focusing on new activity may affect focus on core activity.

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10
Q

Forward Vertical

A

Desc
Takes over a business later stage of production

A
Control of distribution is possible.

D
Monopolizing markets may have legal repercussions.

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11
Q

Diversification

A

Desc
Products are launched across different markets eg Samsung sells phones but also washing machines.

A
Reduces risk of failure across different markets.

D
A large product range requires numerous resources such as using a product grouping structure.

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12
Q

Conglomerate

A

Desc
Businesses in different markets join together ie two businesses merge whose activities are totally unrelated.

A
Overcome seasonal fluctuations in markets leading to more consistent year-round sales.

D
The business may become too large and inefficient to manage.

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13
Q

A D of Outsourcing 2 A 2 D

A

Allows them to concentrate on core activities.

High qualified work from outsourced business as it has the expertise and specialist equipment.

D
Sensitive information shared with outsourced business could get into the hands of competitors.

Clear communication required to ensure exact specifications are met.

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14
Q

Delayering

A

Removing a level of management to make a tall structure flatter.

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15
Q

Structures (2)

A

Tall – many levels of management, long chain of command, narrow span of control (how many people a manager is directly responsible for)

Flat – fewer levels of management, shorter chain of command, wide span of control

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16
Q

3A 3D Delayering

A

A
Cuts out a complete level of management within the organisation decreasing salaries

Communication should be improved and quicker to pass on which means the organisation will be more responsive to changes in the marketplace

Empowers the staff which can lead to increased motivation

D
Managers have an increased span of control

staff having to wait to meet with a manager

Fewer promotion opportunities for staff which could lead to them leaving the organisation to gain promotion

17
Q

Factors effecting Decision Making (10 total)

A

The ability and skill of the manager – if the manager has not had proper training or not skilled enough to make decisions then a poor decision may be made
The appropriate use of decision making models
The quality of the information used to make the decision
The level of risk taken
The managers own interests
The finance available to implement the decision
The time available to make the decision
PESTEC factors eg Brexit
Technology available

18
Q

Measuring success of decisions (7 total)

A

Conduct field research
Gather feedback from staff
Compare sales, profit, share price, market share
Compare using ratio analysis
Review the number of complaints
Evaluate external media and journalism reports, such as the Which? website, TripAdvisor etc
Issue questionnaires to customers to evaluate their response

19
Q

PESTEC remember

A