Understand Communication Within Project Management

Question 1

2.2.2 communication

Answer 1

2. 3.3 conflict management

2. 3.4 negotiation

Question 2

Explain the benefits, to a project, of a communication plan

Answer 2

Communication plan = stakeholder engagement. Carefully planning a communication plan may have a positive impact on a projects successs

Question 3

Explain the relationship between stakeholder analysis and an effective communication plan

Answer 3

Stakeholder analysis = stakeholder engagement strategy = effective communication plan = respect, shared values and trust = successful outcome

Question 4

State factors that can positively or negatively affect communication

Answer 4

Factors that affect communication are not project specific
The same factor can have a positive or negative influence

Lessons learnt can be used

Question 5

State sources of conflict within projects

Answer 5

• Project environment
• Different parties involved = objectives, expectations of the outcome + motivated by different aspects of the project and have varied degrees of influence
• conflict can create debate and discussion and show people’s true feelings enabling a direction to be sought

Question 6

Explain ways in which conflict can be addressed (Thomas Kilimanjaro conflict mode instrument)

Answer 6

Win - win approach

Skills required:
Assertiveness skills: stand up for the project and what is required for success
Listening skills: to understand the perspective of others involved
Personal resilience: when the project context is highly charged with many conflicts to manage

Question 7

Explain how to plan and conduct negotiations (ZOPA, BATNA AND WIN-WIN

Answer 7

Common sense, good communication skills, resilience and respect for the other party that built trust in the relationship
ZOPA: zone of possible agreement
BATNA- best alternative to a negotiated agreement
WIN-WIN -