UB T9 Decision Making

Question 1

Types of decisions

Answer 1

Strategic

• long term
• made by senior managers
• high risk

Tactical

• medium term
• made by middle managers
• medium risk

Operational

• short term
• made by supervisors and all staff
• low risk

Question 2

Centralised & Decentralised decision making

Answer 2

Like in structures, centralised leaves decision making with senior management, where as with decentralised decision making is delegated to branches.

Question 3

SWOT analysis

Answer 3

Strengths weaknesses opportunities and threats.

Looks at internal and external influences.

Question 4

Factors affecting the quality of decisions

Answer 4

Human Resources

• managers ability, training & experiences to make decisions and handle stressful and complex situations
• staff resistance to change

Finance

• is it available to exploit opportunities, address weaknesses or build on strengths?
• constraints could mean not choosing the best solution

Technology
-spreadsheets “what if”
-databases
-email
-internet
-video conferencing 
Others

Question 5

Role of a manager

Answer 5

Plan
Organise 
Command
Coordinate 
Control
—————
Delegate
Motivate