U1 O1 Triage & Cardiopulmonary Resuscitation Flashcards
What is meant by the term triage?
Triage is the process of prioritising sick and injured animals, according to the severity of the illness or injury. Patients are evaluated, problems identified and treatments implemented in order to maximise the number of survivors.
How do you triage a patient with multiple injuries?
Similarly, if an animal has multiple injuries or problems (e.g. an RTA), treatment is prioritised so that the most serious problem is focused on before the more minor problems.
What is the main aim of a telephone triage?
The immediate aim of this conversation is to determine whether the pet needs to be evaluated by a vet immediately or whether it can wait until a scheduled appointment. Unfortunately, this is rarely a straightforward decision, since some owners will be overly concerned by minor signs, whilst others will not seek veterinary attention until signs are severe. As such developing a logical approach to the questions, we ask to assess the patient over the phone should focus on major body systems and dysfunction of those initially. We need to try not to be distracted by the owner and their concerns, as often they will focus on what they see, whilst remaining professional and sympathetic to the client’s needs.
What type of questioning style should be used on a telephone triage?
Consider also how you ask the questions. Closed questioning styles do not elicit much information and are mainly Yes/No answers. Open questioning styles allow the client to be descriptive of their concerns. Both may be used throughout a triage phone call
What question should be asked on a telephone triage?
-What is the reason for the phone call - why are they concerned about their pet? An open questioning style at this stage may elicit more information than closed questioning.
• When it started and how it has progressed/ has it occurred previously?
• Are there are significant co-morbid conditions?
• Is their pet receiving any medication? What/ how much? When last administered?
• An attempt to assess the animal’s level of consciousness/ whether collapsed
• An attempt to assess the animal’s demeanour/ presence of pain
• An attempt to assess how the animal is breathing
• It might be prudent to see if the owner can assess respiratory rate/ pattern, heart rate (via chest wall) and colour of mucous membranes (IF deemed appropriate to ask: this judgement will have to be made during the telephone call- it is important not to cause the owner further distress nor to waste time on unhelpful patient assessments. This might be more useful in a situation where the owner is reluctant to bring their pet for emergency assessment.)
o ** N.B. Many owners will be reluctant or unable to make a reliable clinical assessment of their pet- asking them to do so could increase their concern and waste time.
• Frequency of vomiting/diarrhoea +/- presence of blood
• Presence/ location/ description of wounds, possible fractures etc.
** N.B. Asking owners to describe the severity of clinical signs and wounds, also requires them to make a clinical assessment. In this situation, it is preferable to ask closed questions which can elicit, definite answers e.g. ‘how many times has he vomited this morning’ is more reliable and less worrying than ‘how severe is the vomiting’?
• Ability to urinate
• Presence/(degree) of abdominal distension
Basic client and pet details should be taken in an emergency e.g. client name, postcode, phone number, pet name, breed, sex, presenting complaint (as above) and further detail can be gained when they attend the clinic/practice.
Can treatment advice be given over the phone?
Appropriate guidance should be given to the owner to allow them to decide what is in the best interests of their animal (RCVS, 2018: 3.11) - it is, however, important to explain to owners that treatment advice cannot be given over the phone. Equally we can explain the limitations of telephone triage and the inability for a diagnosis of the animal’s condition to be, made without being examined by a veterinary surgeon. Owners should not be advised to give their pet any medication. If the animal is already receiving medication, veterinary guidance should be sought if the owner queries giving an additional dose/or not administering the medication.
In this situation we should be able to advise the client on what we would consider to be a deterioration, whilst reiterating we cannot make a diagnosis over the phone and if there is any doubt whatsoever of the urgency the recommendation is that the pet should be examined.
Concise, clear records of all communication and advice should be kept.
What signs of situations would require immediate evaluation by a veterinarian?
Animals with any of the following should be immediately evaluated by a veterinary surgeon:
• Collapse especially with loss of consciousness (even if they now appear normal)
• Multiple seizures or other neurological abnormalities
• Breathing difficulties (respiratory distress/ dyspnoea)
• Difficulty or inability to urinate
• Extreme pain or dullness
• Protracted/frequent vomiting or diarrhoea, especially if blood
• Toxin ingestion
• Trauma
• Unusual behaviour
This is not an exhaustive list and there are many other reported findings that may lead to an owner being advised to attend as an emergency. As it is often hard for an owner to gauge, if they report that their pet appears to have an unduly rapid, slow or irregular heart rate or has pale mucous membranes they should be seen. Any significant change in demeanour would also be a reason for the animal to be seen.
Should owners be aware of consultation costs? What would happen if they could not afford the consultation fee?
If an emergency attendance charge is to be made for seeing an animal out of hours, the owner must be made aware of this during the telephone call; however patient welfare should be our primary concern and first aid and analgesia should be offered as necessary to prevent and alleviate pain and suffering for any animal including wildlife.
Who is responsible for transporting animals in an emergency?
‘Owners are responsible for transporting their animals to a veterinary practice, including in emergency situations. The RCVS encourages owners to think about how they can do this and make plans before an emergency arises’ (RCVS, 2018).
It is important to be able to give advice to the owners about how best to transport their pet to the practice in an emergency. They should also be given the full name, address and telephone number of the premises they are attending; with details of how to get there. It is essential to take a contact number for the owner, in case of delays etc. As many practices use dedicated out of hours providers it is extremely important to explain clearly to the client which practice to attend and how to access the building e.g. if there is an intercom system.
Whilst it is the owner’s responsibility to transport the animal to the veterinary practice it can be helpful to have a list of pet friendly taxi services to hand should they be needed, as well as discussing other options, such as friends or neighbours. In the emergency situation it is important we are empathetic and as far as possible assist clients with how to get to their pet into the clinic if they do not have transport immediately available.
What should advice to a client regarding transporting their pet always be based on?
Advice to the client regarding transporting their pet should always be based on preserving life and limiting pain; preventing deterioration of the pet’s condition; health and safety of the client and availability of client resources.
Give some different examples of how owners can be advised to safely transport their pet in an emergency situation?
Advice to the client regarding transporting their pet should always be based on preserving life and limiting pain; preventing deterioration of the pet’s condition; health and safety of the client and availability of client resources.
Cats, small mammals, birds and exotics should be transported in appropriate cages or baskets; when ambulatory, dogs should be on leads, although small dogs, especially with respiratory distress/dyspnoea may be better in baskets. Cats, small mammals, birds and exotic patients will all benefit from being in a darkened, covered carrier to reduce the stress associated with car journeys. Large breed dogs can be transported on a duvet or blanket, for example, to the car especially if respiratory distress or collapse is a concern. Sympathetic guidance should be given to the client on how best to handle their pet in the specific situation they are dealing with. It is important to explain that scared or painful animals may become aggressive or try to escape. The advice may be as simple as placing a blanket over the feline patient, for example, prior to picking it up and placing in a basket. Although this advice comes easily to us owners often need clear explanations to carry this out, due to being upset and worried. Owners should be advised about careful handling of animals, potentially or actually, contaminated with toxic materials; or specific situations, such as transporting of pets with suspected spinal injuries.
There is much advice that may need to be given over the phone- including first aid that the owner may need to provide before attending or on the way to the surgery e.g. appropriate cooling of a patient who has been burned prior to transport. This must be tempered with the fact that the pet should be seen as soon as possible. As qualified and experienced veterinary nurses we expect that this should be something with which you are already familiar- it is, however, a very important situation that must be dealt with sensitively and appropriately. It is important to keep accurate records of any communication and advice given.
How does the triage process work when their are several emergencies all at one time?
Triage is the process of sorting out and prioritising which patients require most immediate attention, when there are several patients to be seen; triage is also the process of sorting out and prioritising an individual patient’s problems to see which needs most urgent attention e.g. breathing difficulties, haemorrhage and skin wound.
During the triage process what is is helpful for the owner to understand?
Communication with the client is important during the triage process. We need to often build a rapport rapidly, whilst ensuring the client understands we are the RVN on duty and are checking for injuries and clinical signs that indicate a threat to life so we can act on those promptly.
What should the initial triage focus on?
It is vital to follow the same process of triage assessment and not be distracted by injuries that, although will need attention, are not life threatening. Our initial triage focuses on the stability of the major body systems as this is what keeps our patient alive. Clients naturally will be distracted by what they can see e.g. wounds and fractures. However, these will only very rarely threaten the animal’s life.
How long should the initial primary survey triage take?
The initial primary survey, triage, assessment should take no longer than 60-90 seconds – obtaining a detailed patient history or performing a full physical examination is not required at this stage. This will be done after the initial primary survey assessment.
What is signalment and how can it help in a primary survey triage?
Signalment (age, breed and sex) can help to provide important clues as to the disease/injury process that is affecting the patient.
What does a primary survey involve when triaging an animal?
The primary survey involves assessing the three major body systems- whilst at the same time determining the presenting complaint and signalment.
What three major body systems need to be assessed in a primary survey?
• Respiratory
• Cardiovascular
• Neurological
If there is dysfunction of any of these systems, then immediate veterinary attention is necessary
In what situations would you hold off taking a patient’s temperature during a triage?
There will be some exceptions to this, and they may include the patient presenting with breathing difficulty, for example, who would deteriorate should a rectal temperature measurement be attempted. It may also not be appropriate in patients with pelvic and hind limb trauma.
As well as assessing the 3 major body systems during a triage what else should be obtained?
Following assessment of the major body systems, a baseline body temperature should be obtained ideally, as well as a brief general examination of the rest of the patient
What factors can affect the accuracy of auricular thermometers?
Whilst this is a useful technique and can be utilised to monitor trends in body temperature, the accuracy is questionable and affected by multiple factors including presence of hair in the ear canal, pigmentation and perfusion. Auricular thermometer readings are not interchangeable with rectal temperature readings
Aside from the 3 major body systems, what other systems or history would need urgent veterinary attention?
Veterinary attention should also be sought, immediately, if other important systems, especially the urinary system, are affected or there is a history of: • Recent toxin ingestion/or topical exposure • Recent seizures • Trauma • Open wounds/excessive bleeding • Snake bite • Burns • Dystocia • Hyperthermia • Difficulty or inability to urinate • Inability to walk • Distended abdomen
What should always be considered in a triage (including telephone) with any male cat with vague clinical signs?
Cats with urethral obstruction may present with a definite history of dysuria but the presenting signs are often vague; such as hiding, lethargy and inappetence. Straining to urinate may not have been noticed. As such, urethral obstruction is a potential consideration in any male cat with vague clinical signs. Following the primary and secondary survey approach means that life threatening issues are identified rapidly, and a treatment plan can be devised whilst ensuring all of the patient is assessed.
What basic patient details should be collected by a receptionist/VS/RVN whilst an animal is being triaged?
Basic patient details can be collected by a receptionist (or VS/RVN) whilst the animal is being triaged by a member of the medical team. The patient details should be recorded as shown: • Age • Species • Breed • Sex • Neutering status • Vaccination status • Previous medical/surgical history • Other current medical problems • Current medication • Previous trauma etc. • Any previous blood / plasma transfusion