Types, Scope, Area Of Responsibilities

Question 1

2 types of housekeeping

Answer 1

1. Domestic
2. Institutional

Question 2

Scope of house keeping maintenance

Answer 2

1. Guest room maintenance
2. Public areas maintenance

Question 3

Cleanliness, orderliness, and providing of amenities in certain types of rooms:

Guest rooms
Hallways
Service station (telephone concerns)
Linen room

Answer 3

Guest room maintenance

Question 4

Providing linen/ laundry service

Installation, cleaning, and maintenance of fixtures and facilities

Pest control

Answer 4

Public area maintenance

Question 5

House keeping good standard

Answer 5

1. Cleanliness
2. Orderliness
3. Sanitation
4. Guest and client comfort
5. Eye appeal
6. Safety
7. Materials control and preventive
8. Guest relations

Question 6

• work schedules
• conducting regular inspections
• providing tools and equipment
• contract cleaning

Answer 6

Public area responsibilities

Question 7

• bedroom cleaning
• bed making
  -cleaning room
• guest’s laundry service
• room service

Answer 7

House keeping room responsibilities

Question 8

Operational activities of housekeeping

Answer 8

• daily cleaning
• special cleaning
• night cleaning assignments
• general cleaning