types of decisions Flashcards
what are the 3 types of decisions
strategic, tactical, operational
length of strategic decision
long term
length of tactical decision
medium term
length of operational decision
short term, day to day
strategic decision maker
senior mangers
tactical decision maker
middle managers
operational decision maker
supervisors/ all staff
purpose of strategic
to meet the overall purpose and direction of the organisation e.g. to grow the business
purpose of tactical
to achieve the strategic decisions e.g. launch new products to grow organically
purpose of operational
to react to situations as they arise e.g. dealing with a customer complaint
strategic risk
high
tactical risk
medium
operational risk
low
what are centralised decisions
the decision making is kept at the senior level of the business.
what are decentralised decisions
a decision making is delegated to branches or outlets