True/False

Question 1

Changing the price level within a transaction for a customer permanently affects their pricing

Answer 1

False, it is just a one-time price change

Question 2

Special order deposits can be overriden

Answer 2

True, but only with proper counterperson security

Question 3

Counterpeople can process returns

Answer 3

True, but only with proper counterperson security

Question 4

When a counterperson chooses “exit > save transaction” within parts transactions, other counterpeople can access that invoice

Answer 4

False, the invoice is considered “in process” and is only accessible to the counterperson that created the invoice

Question 5

Parts in a kit can only be billed out with kit price

Answer 5

False, parts in a kit can be billed individually at retail or by kit price

Question 6

After switching parts transactions to return mode and adding a part for return, it is impossible to change the transaction to a sale

Answer 6

True, the transaction is considered pending and parts transaction cannot be changed until it is finalized or deleted

Question 7

After an invoice has been sent to the cashier it is impossible to retrieve it

Answer 7

False, it can be retrieved by going into Parts Transactions > Function Menu > Retrieve from Cashier (Option 94)

Question 8

A customer name and phone number is required for cash transactions

Answer 8

False, it is not required