Troubleshooting Methodology Flashcards
1
Q
How many steps are in the Trouble Shooting Methodology?
A
6
2
Q
What is the First step in the Troubleshooting Methodology?
A
Identify the Problem - Question the user
3
Q
What is the 2nd step in the Troubleshooting Methodology?
A
Establish a theory of probable cause - Question the obvious
4
Q
What is the 3rd step in the Troubleshooting Methodology?
A
Test the Theory to determine cause
5
Q
What is the 4th step in the Troubleshooting Methodology?
A
Establish a plan of action to resolve the problem and implement the solution.
6
Q
What is the 5th step in the Troubleshooting Methodology?
A
Verify full system functionality and, if applicable, implement preventative measures.
7
Q
What is the last step in the Troubleshooting Methodology?
A
Document findings, actions, and outcomes.
