Troubleshooting hardware Flashcards
What are some causes of computer problems?
BIOS Time Boot Order No Power Overheating HD error Burning (distended capacitor) Software Drivers File corruption
What tools can you use to troubleshoot?
POS Tester
What is disk thrashing?
Using the hard drive as RAM
What is important to maintain with storage
10% of disk space should be free
What is SMART in hard drives?
Self Monitoring, Analysis and Reporting Technology
Which tools can be used to manage and troubleshoot a disk?
Chkdsk
Diskpart
Bootrec
Defrag
What are some problems with hard drives?
Drive not recognised
OS not found
RAID configuration
BSOD
What would you do if a driver update caused problems?
Go into the driver properties and roll back the driver
What is a dead pixel?
A pixel that is not working
What is a stuck pixel?
A pixel that has not changed colour
What is an artefact?
Something that was on the screen that is still showing up due to a bad video card
What does ping stand for?
Packet Internet Groper
When doing a trace route what does Request timed out signify?
The device does not allow trace route information to be obtained from them
What is the NETSTAT command used for?
Displays information about the network
What is the NetBIOS?
NetBIOS is names registered to computers without the requirement of internet
What command is used to see the name resolution of your system?
nbtstat
What command is used to see the DNS resolution of an IP address?
nslookup
What command is used to configure and send messages over the network?
net
What command is used to manage a windows domain?
netdom
What is it important to do with NiCad battery?
It needs to be completely depleted to not lose capacity
What is a potential reason of an application no longer working?
An OS update
What is a potential reason for overheating of a mobile?
Improper cleaning
Battery malfunction
What is potential cause of streaks from a laser printer?
Toner not fused (replace it)
Wrong paper
What is a potential cause of fade from a inkjet printer?
Printhead needs to be cleaned
Cartridge needs to be replaced
What is a potential cause of fade from a laser printer?
Toner needs to be replaced
What is a potential cause of ghost images from a laser printer?
Toner needs to be replaced
What is a potential cause of creased paper from a printer?
Paper jam
What is a potential cause of paper not feeding from a laser printer?
Pickup rollers
What is a way to clear a backed up print queue?
Restart print spooler service
How would you troubleshoot low printer memory?
Reset printer
Upgrade printer memory
Outdated/faulty print driver
Print at lower resolution
How do you view services?
Win + R > services.smc
What monitor types does burn-in not affect?
LCD
