Troubleshooting

Question 1

troubleshooting

Answer 1

ability to diagnose and resolve a problem

Question 2

isolating a problem

Answer 2

quickly and effectively help you figure out where the issue lies.The isolate the problem method is meant to shrink the scope of your problem, so that you know you’re looking in the right area.

Question 3

Root cause

Answer 3

s the main factor that’s causing a range of issues.

Question 4

Error messages

Answer 4

helpful indicators that can point you in the right direction.It is best to start from the very first error which may be causing a cascade of errors. By fixing the root error, you will correct all the other ones in the process.

Question 5

Start-with-the- quickest-step-first method

Answer 5

Try whatever’s fastest first.

Question 6

pitfalls to troubleshooting

Answer 6

Pitfall #1, going into autopilot. Pitfall #2, not finding the root cause-important to remember there’s probably a very big problem causing all these small problems.

Question 7

Tickets

Answer 7

common way of documenting an issue

Question 8

Bugs

Answer 8

issues with the system that weren’t caused by external source