Troubleshooting Flashcards
You’re responsible for managing client workstations for your company. A user reports that he can’t send print jobs to a specific printer. You go to the users computer and we produce the problem. What should you do next?
– Determine if anything changed
– Establish a plan of action
– Establish the most probable cause
– Determine if escalation is necessary
– Determine if anything changed
Good documentation will:
– Save you time and money in troubleshooting problems
– eliminate the need to troubleshoot problems
–Reduce hardware maintenance
–All of the above
– Save you time and money in troubleshooting problems
You’re responsible for managing client workstations for your company. A frantic user calls you one morning explaining that nothing is working. What should you do first in your troubleshooting strategy?
– Establish a plan of action – Identify the problem – Find out what has changed – Back up the system – Establish a theory
– Identify the problem
A user sends a print job to the network printer and it prints page after page of random characters. He called the helpdesk and a technician discovers that somehow the wrong printer driver has been loaded on the users workstation. The technician loves the truck driver, verifies the system works correctly, and documents the resolution. What else should you?
– Disable the network printer for a couple days until the users learn to use the correct drivers
– Educate the user as how to the problem was resolved and verify that they are satisfied with the results
– Write email to the users supervisor insisting that he trained his employees on how to use the network printer
– Upgrade to a newer printer that uses embedded drivers
– Nothing, the incident should be closed
– Educate the user as how to the problem was resolved and verify that they are satisfied with the results
While answering helpdesk calls, a field customer calls and complains that he cannot print to workgroup laser printer. Which of the following should be the first question you ask?
– have you ever printed to the printer
– Have you checked the cables
– Have you rebooted the printer
– Have you rebooted and chosen safemode
– have you ever printed to the printer
You have just installed a new USB card reader into Wenders computer every time you perform a certain action using the card reader, you get your message that you’ve never seen before. What should you do first?
– Replace the card read with a new one
– Install the device on another computer
– Uninstall the device, then reinstall it
– Check the manufacturers website for more information about the error
– Check the manufacturers website for more information about the error
You’re responding for managing client workstations for your company. A user is unable to access data on external hard drive. You investigate the problem to turn the USB cable cable connection to the hard drive is damaged. You replaced the cable. What you do next?
– Create an action plan
– Determine if escalation is necessary
– Verify full system functionality
– Document the problem and solution
– Verify full system functionality
You’re responsible for managing the client workstations company a user in the conference room called concerning the digital project projector and display issues when the projector is connected to his laptop after identifying the cause and completely resolving the issue, the projector display the image perfectly both on the laptop and on the projector. What should you do next in your troubleshooting strategy?
– Document solution
– Nothing. Complete job.
– Test solution
– Establish what has changed
– Document solution
You’re responsible for managing client workstations for your company. A user calls and explains that her monitor does not work. While troubleshooting the issue, you discover a bad video card in the system. You replaced the cart and connect the monitor cable to the car. Watching you do next and troubleshooting the strategy?
– Explain what you did fix the problem
– Implement preventative measures
– Document the solution
– Test the solution
– Test the solution
You’re responsible for managing client workstations for your company. A user reports that she can’t turn her computer on. After some investigation, you’ll find the power supply is malfunctioning. What should you do next?
– Create an action plan
–Document the problem
– Determine escalation is needed
– fix the problem
– Create an action plan
You’re responsible for managing client workstations for your company a user reports that her system is running slow when sending files. You identify what has changed and determined that you will need to upgrade her hard disk. You identify the components that are required and decided to schedule the repair for later that afternoon. After this point, which step have you forgotten in your troubleshooting process?
– Create action plan
– Verify system functionality
– Implement the solution
– Perform backup
– Perform backup
You’re responsible for managing client workstations company is using reports that he cannot access server network files. After some investigation call you determine the problem is with the network server. What you doing next?
– Fix the problem
– create action plan
– Document the problem
– Determine if escalation needed
– Determine if escalation needed
