Travel And Tourism L3

Question 1

Handling Customer Inquiries

Answer 1

1) Acknowledge the Inquiry
2) Provide Clear and Accurate Information
3) Use Positive Language
4) Close The Inquiry

Question 2

Handling Reservation

Answer 2

1) Confirm Availability
2) Provide Clear Details
3) Confirm The Reservation
4) Personalise The Experience
5) Reminder Of Reservation

Question 3

Handling Payment

Answer 3

1) Ensure Secure Payment
2) Be Transparent About Costs
3) Offer Payment Options
4) Confirm The Payment
5) Thank The Customer