Training Objectives Flashcards
- Most influential management thinker of his time
- “Management is the most noble of professions if it’s practice well”
Clayton Christensen
How do you create value?
By satisfying consumer and customer needs
What are the 3 outcomes of influence
Resistance, Compliance and Commitment
How many categories of customers are there?
Two, internal and external
Difference between change and transition
- Unless people are transitioned, they cannot commit to the change.
- Systems could have change but the people might not have transitioned.
- In OD, ensure the process of nurturing to help the employee transition.
Developing objectives and priorities for training:
- As soon as training requirements have been decided using the fitting needs analysis, then training objectives and priorities can be done.
- Use a gap analysis which is the distance between where an organization is with its employee competencies and where it needs to be.
- In order to close this gap, training objectives and priorities are then identified.
Types of training objectives
Knowledge, Skill and Attitude
What is knowledge?
It conveys cognitive information and details to trainees.
What is skill?
It develop behavior modifications on how jobs and various task requirements are executed.
What is attitude?
It generates concern in and consciousness of the importance of training.
What determines the success of training
Objectives set
Two types of objectives
Process Objective and Terminal Objective
What is a process objective?
100% application of operation process
What is terminal objective?
100% of sales of objective
What is attainable?
something you have done in the past of somebody outside the company.
