Training Day Two

Question 1

What are the 8 steps of order taking?

Answer 1

1. Listen
2. Tour guide
3. Write down the order
4. Repeat the order
5. My check code
6. Slow down when ringing in the order
7. Double check the order
8. Tell chef of any mistakes

Question 2

Service timing standards are?

Answer 2

Greet- immediate 
Water service- immediate 
Non-alcoholic drink- 2 min
Alcoholic drink- 3 min
Wine bottle- 3 min
Small plate- 8min
House or cesar salad- 8min 
Lunch entree’s- 10min 
Dinner entree’s- 15min 
Tables of 10+ guests- 20min 
Desserts- 8min

Question 3

How would you present the dessert & coffee service?

Answer 3

The following requires a spiel of these three…

1. Seasonal gelato and sorbet flavors
2. Favorite dessert
3. Favorite coffee beverage