Orientation Flashcards
1
Q
What is the PINSTRIPES MISSION STATEMENT?
A
Maintain a passionate and fun team culture that consistently delivers guests the most memorable and amazing dining and entertainment experience in the world
2
Q
Explain G.R.E.A.T SERVICE?
A
- Gracious : Excluding Kindness and courtesy
- Resourceful : utilizing all my skills & talents to take care of guests
- Engaging : Genuinely interacting with guests in a fun way
- Anticipating : Foresee the needs of the guest in advance
- Timely : Being efficient and moving with a sense of urge
3
Q
What are the four main vocabulary words we use in pinstripes? Gracious words…
A
- Absolutely
- May i
- Its my pleasure
- would you care for
4
Q
SIX COMMITMENTS OF A PINMEMBER?
A
- Positive mental attitude
- Team Work
- Hunger for knowledge
- Image
- Efficiency
- Fun
5
Q
SERVING ALCOHOL NEEDS WHAT FORMS OF IDENTIFICATION?
A
- Drivers license
- State ID
- Passport
6
Q
What four pinstripes promotions do we offer?
A
*Bracelets Offers $1 glass of wine or a kids dessert *Email collector cards To stay informed about promos and events *Comp cards For Discount services *Kids club We offer this promotion which gives discounts towards meals for the children and to keep track of special kids events going on for our members
