Training and Development

Question 1

Strategic Model of Training and Development

Answer 1

1. Needs assessment: Identifying areas where training is needed within the organization.
2. Program design: Designing the training to align with learning theories (e.g., active practice, feedback).
   
   • task analysis
   • competency assessment
   • person analysis
3. Implementation: Choosing appropriate delivery methods (e.g., in-person training, e-learning). Ensuring the training achieves desired changes in knowledge, skills, and behavior.
4. Evaluation: Evaluating the overall impact of the training on organizational performance (participants’ reactions, amount of learning acquired, behavioral changes, return on investment)

Question 2

Proper Way for On-The-Job Training

Answer 2

● Prepare: Decide what and how employees need to be taught.

● Reassure: Put each employee at ease. Try to get the employee interested, relaxed, and motivated to learn.

● Orient: Show the employee the correct way to do the job. Let him or her ask lots of questions.

● Perform: Allow them to practice the job and guide them through rough spots.

● Evaluate: Check the employees’ performance, correct errors; repeat instructions.

● Reinforce and Review: Provide praise and encouragement, and give feedback about how the employee is doing.

Question 3

Cross-training

Answer 3

the process of training employees to do multiple jobs within an organization