Training and Development Flashcards

1
Q

provides new employees with the basic background information they need to function

A

Employee orientation

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2
Q

graphic relationship between the value of the job and the average wage paid for the job

A

Wage curve

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3
Q

giving new or current employees the skills they need to perform their jobs; it is essential to good management

A

Training

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4
Q

can expose employers to negligent training liability when failed to provide adequate training for their employees; example, inadequate training in safety may cause harm to an employee or customer

A

Inadequate training

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5
Q

identifies the training employees will need to fill these future jobs

A

Strategic needs analysis

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6
Q

ADDIE

A
  1. Analysis
  2. Design
  3. Develop
  4. Implement
  5. Evaluate
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7
Q

ADDIE training
This phase is all about understanding the learners’ needs, the training goals, and the context. It involves defining what the learners need to know, the skills they need to acquire, and identifying any knowledge gaps. It also includes a needs assessment to determine the best training approach.

A

Analysis

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8
Q

ADDIE training
In this phase, you develop a blueprint for the training program. This includes outlining learning objectives, deciding on the content to cover, choosing instructional strategies, and determining assessments. The goal is to create a structured plan that aligns with the learning goals identified in the Analysis phase.

A

Design

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9
Q

ADDIE training
This phase involves creating the actual training materials. It could include producing videos, writing instructional guides, designing quizzes, or developing e-learning modules. The goal is to create all materials and resources based on the design specifications.

A

Development

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10
Q

ADDIE training
Here, the training is delivered to the learners. This may involve classroom sessions, online courses, or a blended learning approach. The goal is to ensure that the training is accessible, runs smoothly, and is supported by instructors or facilitators as needed.

A

Implementation

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11
Q

ADDIE training
This phase assesses the effectiveness of the training. It includes both formative evaluation (throughout the design and development) and summative evaluation (after implementation). Feedback is gathered to determine if learning objectives were met, and insights are used to refine and improve the program for future iterations.

A

Evaluation

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12
Q

a detailed study of the job to determine what specific skills the job requires

A

Task Analysis

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13
Q

is a method used for screening job applicants and will not likely be used to identify training needs

A

Work sampling

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14
Q

consolidates, usually in one diagram, a precise overview of the competencies someone would need to do a job well

A

Competency model

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15
Q

process of verifying that there is a performance deficiency and determining whether the employer should correct through training or some other means (like transferring employee)

A

Performance analysis

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16
Q

FOUR STEPS IN TRAINING PROCESS

A
  1. Needs analysis
  2. Instructional design
  3. Implement the program
  4. Evaluation
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17
Q

identify the specific knowledge and skills the job requires, and compare these with the prospective trainees’ knowledge and skills

A

Needs analysis

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18
Q

formulate specific, measurable knowledge and performance training objectives

A

Instructional design

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19
Q

actual training

A

Implement the program

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20
Q

assess the program’s success

A

Evaluation

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21
Q

having a person learn a job by actually doing it; a training method that is most frequently used by employers; also applies job rotation

A

OJT – on-the-job training

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22
Q

process by which people become skilled workers through a combination of formal learning and long-term on-the-job training

A

Apprenticeship

23
Q

step-by-step training

A

Job instruction training

24
Q

systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his/her answers

A

Programmed learning

25
Q

computer-based training systems that adjust to meet each trainee’s specific learning needs

A

Intelligent tutoring systems

26
Q

method in which trainees learn on the actual or simulated equipment they will use on the job, but are trained away from the job

A

Vestibule training

27
Q

a trainer in a central location teaching groups of employees at remote locations over cable broadband or internet

A

Videoconferencing

28
Q

a set of instructions, diagrams, or similar methods available at the job site guide the worker

A

Job aid

29
Q

aims to create better cross-cultural sensitivity

A

Diversity training

30
Q

training employees to do different tasks or jobs than their own

A

Cross training

31
Q

any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills

A

Management development

32
Q

enables management trainees to work full-time analyzing and solving problems in other departments

A

Action learning

33
Q

focuses on planning and filling senior-level positions

A

Succession planning

34
Q

considered an effective training tool because trainees are actively involved, and the activities help trainees focus on planning and solving problems

A

Management games

35
Q

a change process through which the employees formulate change that’s required and implement it

A

Organizational development

36
Q

collecting data about a group, department, organization, and feeding the information back to the employees so they can analyze and develop hypothesis about what the problems might be

A

Action research

37
Q

FOUR BASIC CATEGORIES OF ORGANIZATIONAL DEVELOPMENT (OD) APPLICATIONS

A

2HTS

  1. Human process
  2. Human resource management
  3. Technostructural
  4. Strategic applications
38
Q

FOUR BASIC CATEGORIES OF ORGANIZATIONAL DEVELOPMENT (OD) APPLICATIONS

Focus on improving interpersonal skills, teamwork, and communication to foster a collaborative workplace.

A

Human Process Interventions

39
Q

FOUR BASIC CATEGORIES OF ORGANIZATIONAL DEVELOPMENT (OD) APPLICATIONS

Involve restructuring organizational processes, job roles, or workflows for greater efficiency and adaptability.

A

Technostructural Interventions

40
Q

FOUR BASIC CATEGORIES OF ORGANIZATIONAL DEVELOPMENT (OD) APPLICATIONS

Target HR practices like performance management, talent development, and employee motivation to align staff capabilities with organizational goals.

A

Human Resource Management (HRM) Interventions

41
Q

FOUR BASIC CATEGORIES OF ORGANIZATIONAL DEVELOPMENT (OD) APPLICATIONS

Ensure long-term success by aligning the organization’s goals and strategies with external changes through activities like strategic planning and restructuring.

A

Strategic Interventions

42
Q

HR MANAGEMENT INVOLVES

A
  1. Performance appraisals
  2. Rewards systems
  3. Diversity programs
  4. Goal setting
43
Q

A systematic evaluation of employee performance, often used to assess achievements, provide feedback, and guide future development.

A

Performance Appraisals

44
Q

Structures for recognizing and compensating employees’ contributions through monetary bonuses, promotions, and other incentives to boost motivation and retention.

A

Reward Systems

45
Q

Initiatives aimed at fostering an inclusive work environment by promoting diversity, equity, and inclusion across hiring, development, and workplace culture.

A

Diversity Programs

46
Q

The process of defining specific, measurable objectives for employees or teams, which helps guide performance and align individual contributions with organizational goals.

A

Goal Setting

47
Q

KURT LEWIN’S MODEL OF CHANGE PROCESS:

A
  1. Unfreezing
  2. Moving
  3. Refreezing
48
Q

KURT LEWIN’S MODEL OF CHANGE PROCESS:

This stage involves preparing the organization for change by challenging current beliefs, breaking down resistance, and creating awareness of the need for change.

A

Unfreezing

49
Q

KURT LEWIN’S MODEL OF CHANGE PROCESS:

In this stage, the organization implements the change, introduces new behaviors, practices, or processes, and supports employees through the transition.

A

Moving

50
Q

KURT LEWIN’S MODEL OF CHANGE PROCESS:

In this stage, the new changes are solidified, becoming part of the organization’s culture to ensure long-term stability and prevent regression.

A

Refreezing

51
Q

refers to a formal method for testing the effectiveness of a training program

A

Controlled experimentation

52
Q

FOUR BASIC CATEGORIES OF MEASURED WHEN EVALUATING A TRAINING PROGRAM

A
  1. Reaction
  2. Learning
  3. Behavior
  4. Results
53
Q
A