Exam Reviewer Flashcards
The basic functions of the management process include all of the following EXCEPT ________.
a. Planning
b. Organizing
c. Outsourcing
d. Leading
Outsourcing
Which one of the following is the person responsible for accomplishing an organization’s goals by managing the efforts of the organization’s people?
a. Manager
b. Entrepreneur
c. Generalist
d. Marketer
Manager
Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?
Planning
Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is most likely involved in which function of the management process?
Organizing
When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.
Controlling
In the management process, which one of the following is an activity associated with the leading function?
a. Motivating subordinates
b. Setting performance standards
c. Training new employees
d. Developing procedures
a. Motivating subordinates
Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.
a. Orienting and training new employees
b. Appraising employee performance
c. Building employee commitment
d. Developing customer relationships
d. Developing customer relationships
A line manager’s human resource responsibilities most likely include all of the following EXCEPT ________.
a. Maintaining department morale
b. Controlling labor costs
c. Protecting employees’ health
d. Marketing new products and services
d. Marketing new products and services
Yuki works at a position in his organization where he maintains contacts within the local community and travels to search for qualified job applicants. Yuki’s position is best described as ________.
Recruiter
Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.
Line authority; staff authority
Wilmer works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Wilmer is most likely holding the position of ________.
a. Training specialist
b. Recruiter
c. Compensation manager
d. Job analyst
c. Compensation manager
An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. What best describes the structure of the HR services provided at Wilson Manufacturing?
Embedded HR teams
Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company’s long-term strategic plan?
Corporate HR teams
What term refers to the knowledge, skills, and abilities of a firm’s workers?
Human capital
What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?
On-demand workers
The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can’t find candidates, while in others there’s a wealth of candidates is called ________.
Unbalanced labor force
Which one of the following best exemplifies recent trends in technology that are affecting human resource management?
a. Listing open positions on Monster.com, Careerbuilder.com, and similar websites.
b. The use of gaming features to enhance training and performance appraisal
c. Allowing workers to telecommute
d. Providing employees with laptops or tablets so they can work offsite
b. The use of gaming features to enhance training and performance appraisal
Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
a. Scientific rigor
b. Existing data
c. Research studies
d. Qualitative opinions
d. Qualitative opinions
In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff.
* True or False?
True
What are the two distinct functions carried out by human resource managers?
Line Function and Staff Function
On Letitia’s first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In Which one of the following did Letitia most likely participate?
a. Recruitment
b. Selection
c. Employee orientation
d. Employee development
c. Employee orientation
Which one of the following is most likely NOT one of the goals of a firm’s employee orientation program
a. Making new employees feel like part of a team
b. Helping new employees become socialized into the firm
c. Assisting new employees in selecting the best labor union
d. Teaching new employees about the firm’s history and strategies
c. Assisting new employees in selecting the best labor union
Employee orientation programs range from brief, informal introductions to lengthy, formal courses.
* True or False?
False
The methods used to give new or present employees the skills they need to perform their jobs are called ________
Training
________ identifies the training employees will need to fill future jobs.
Strategic training needs analysis
What is the first step in the ADDIE training process?
Analyzing the training need
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT ________.
a. Use as many visual aids as possible during the session
b. Provide an overview of the material to be covered
c. Use new terminology and technical concepts
d. Give information in logical, meaningful section
c. Use new terminology and technical concepts
Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________________.
a. Analyzing job descriptions
b. Reviewing performance standards
c. Questioning current job holders
d. Conducting a work sampling
d. Conducting a work sampling
Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.
* True or False?
True
Which one of the following would most likely occur during the fourth step of the ADDIE training process?
A. Holding on-the-job training sessions
B. Selecting employees for training
C. Prepairing online training materials
D. Asking participants for feedback
A. Holding on-the-job training sessions
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.
Job rotation
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
Apprenticeship training
Ian is currently being trained on the job and is at the first step in the OJT process, which involves ________.
a. Showing the trainee how do the task
b. Verbalizing the steps of the task
c. Checking to make sure the task was learned by the trainee
d. Familiarizing the trainee with equipment, tools, and trade terms
d. Familiarizing the trainee with equipment, tools, and trade terms
When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.
Job instruction training
What is the first step in the recruitment and selection process?
Deciding what positions to fill
Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on ________.
personnel planning
