Training and Development Flashcards
On Letitia’s first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In Which one of the following did Letitia most likely participate?
A. Recruitment
B. Selection
C. Employee orientation
D. Employee development
C. Employee orientation
Employee orientation programs range from brief, informal introductions to lengthy, formal courses.
True or False?
True
The methods used to give new or present employees the skills they need to perform their jobs are called ________
A. Orientation
B. Training
C. Development
D. Management
B. Training
Which one of the following is most likely NOT one of the goals of a firm’s employee orientation program
A. Making new employees feel like part of a team
B. Helping new employees become socialized into the firm
C. Assisting new employees in selecting the best labor union
D. Teaching new employees about the firm’s history and strategies
C. Assisting new employees in selecting the best labor union
Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.
True or False?
False
________ identifies the training employees will need to fill future jobs.
A. Competency modeling
B. Performance analysis
C. Strategic training needs analysis
D. Screening
C. Strategic training needs analysis
What is the first step in the ADDIE training process?
A. Assessing the program’s successes
B. Appraising the program’s budget
C. Analyzing the training need
D. Acquiring training materials
C. Analyzing the training need
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT ________.
A. Use as many visual aids as possible during the session
B. Provide an overview of the material to be covered
C. Use new terminology and technical concepts
D. Give information in logical, meaningful section
C. Use new terminology and technical concepts
Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.
A. Analyzing job descriptions
B. Reviewing performance standards
C. Questioning current job holders
D. Conducting a work sampling
D. Conducting a work sampling
Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.
True or False?
True
Which one of the following would most likely occur during the fourth step of the ADDIE training process?
A. Holding on-the-job training sessions
B. Selecting employees for training
C. Preparing online training materials
D. Asking participants for feedback
A. Holding on-the-job training sessions
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.
A. Job rotation
B. Understudy
C. Job expansion
D. Informal learning
A. Job rotation
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
A. Job instruction training
B. Programmed learning
C. Apprenticeship training
D. Coaching technique
C. Apprenticeship training
Ian is currently being trained on the job and is at the first step in the OJT process, which involves ________.
A. Showing the trainee how do the task
B. Verbalizing the steps of the task
C. Checking to make sure the task was learned by the trainee
D. Familiarizing the trainee with equipment, tools, and trade terms
D. Familiarizing the trainee with equipment, tools, and trade terms
When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training
method to use is ________.
A. Job instruction training
B. Apprenticeship training
C. Programmed learning
D. Job rotation
A. Job instruction training
