TRAINING AND DEVELOPMENT Flashcards
On Letitia’s first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies and the structure of the company. In which one of the following did Letitia most likely participate?
a. recruitment
b. selection
c. employee orientation
d. employee development
Employee orientation
Which one of the following is most likely NOT one of the goals of a firm’s employee orientation program.
a. making new employees feel like part of a team
b. helping new employees become socialized into the firm
c. assisting new employees in selecting the best labor union
d. teaching new employees about the firm’s history and strategies
Assisting new employees in selecting the best labor union
TRUE OR FALSE:
Employee orientation programs range from brief, informal introductions to lengthy, formal courses.
TRUE
TRUE OR FALSE
Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.
FALSE
The methods used to give new or present employees the skills they need to perform their jobs are called.
a. orientation
b. training
c. development
d. management
Training
___ identifies the training employees will need to fill future jobs.
a. competency modeling
b. performance analysis
c. strategic training needs analysis
d. screening
Strategic training needs analysis
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT.
a. Use as many visual aids as possible during the session
b. Provide an overview of the material to be covered
c. Use new terminology and technical concepts
d. Give information in logical, meaningful section.
Use new terminology and technical concepts
Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT.
a. Analyzing job description
b. Reviewing performance standards
c. Questioning current job holders
d. Conducting a work sampling
Conducting a work sampling
TRUE OR FALSE
Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.
TRUE
Which one of the following would most likely occur during the fourth step of the ADDIE training process?
a. holding on the job training sessions
b. selecting employees for training
c. preparing online training materials
d. asking participants for feedback
Holding on-the-job training sessions
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ___ form of training.
a. job rotation
b. understudy
c. job expansion
d. informal learning
Job rotation
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called.
a. job instruction training
b. programmed learning
c. apprenticeship training
d. coaching technique
Apprenticeship training
Ian is currently being trained on the job and is at the first step in the OJT process, which involves.
a. showing the trainee how do the task
b. verbalizing the steps of the task
c. checking to make sure the task was learned by the trainee.
d. familiarizing the trainee with equipment, tools and trade terms
Familiarizing the trainee with equipment, tools, and trade terms.
When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is.
a. job instruction training
b. apprenticeship training
c. programmed learning
d. job rotation
Job instruction training
What is the first step in the ADDIE training process?
a. assessing the program successes
b. appraising the program’s budget
c. analyzing the training need
d. acquiring training materials
Analyzing the training need
