Training Flashcards
5 Objectives
Quality Service Speed Cleanliness Having Fun
5 Steps of Training
Read Demonstrate Try-out Evaluate Follow-up
Key Practices
Cashier Fries Asst Cook/ Cook Topping/ Wrapping Drinks Sampler Order Taker
Key Practices: Cashier
Smile and greet each guest
Complete the meal triangle-suggestive sell
Provide correct change, receipt and frequency card
Complete the transaction within 40 seconds
Thank each guest and invite them back
Key Practices: Fries
Smile and greet each customer
Cook 2 fries for every 3 customers in line
Ensure fries are fresh and hot. Do not exceed 90 second hold time
Hand each guest fries before the sandwich comes of the grill
Thank every guest
Key Practices: Asst Cook/ Cook
Work off of the speaker Use gloves and tongs Chop meat properly Greet and entertain your customers Cook sandwiches with in 90 seconds Transfer the meat to the roll with the spatulas Keep the grill surface clean
Key Practices: Topping/ Wrapping
Smile and greet every customer
Confirm toppings
Cut every sandwich making sure it is neat and fresh looking
Complete orders for here within 15 seconds
Complete orders to go within 20 seconds
Station stocked and fresh looking
Key Practices: Drinks
Fill all orders immediately
Know proper ice levels and fill levels
use product descriptors with customers such as “ice cold” and “fresh”
Smile and thank each customer
Key Practices: Sampler
Prepare an attractive sample and sampling tray
Smile and greet customers
Know the menu
Assist where needed
Key Practices: Order Taker
Greet every customer with a smile Know the menu Complete orders using correct abbreviations Suggestive sell Manage customer flow
Chicken hilly
Chicken Onions Mushrooms Green Peppers Salt and Pepper White American
Chicken Teriyaki
Chicken Onions No Seasoning Teriyaki Sauce Swiss
Philly Cheesesteak
Steak Onions Mushrooms Green Peppers Salt and Pepper White American
Bacon Three Cheese
Steak Salt and Pepper Provolone Swiss White American Bacon
Italian Deluxe
Ham Turkey Pepperoni Italian Seasoning Provolone
