training

Question 1

what is training?

Answer 1

teaching employees new skills or updating their existing skills

Question 2

when may training be given?

Answer 2

when an employee starts a new job and throughout their working life, e.g. when a piece of new technology is introduced into a business staff will be trained on how to use it

Question 3

what are the 3 main types of training carried out in the workplace?

Answer 3

-induction training,
-on the job training,
-off the job training,

Question 4

what are the overall advantages of training?

Answer 4

-Employees will be more skilled at their jobs and will provide a higher quality product or a higher quality service to customers.
-Fewer errors will be made, resulting in less wastage.
-Fewer complaints and returns will be made.
-A business can gain a good reputation and attract high quality staff.
-Employees will feel more valued if a business is seen to be investing into them.

Question 5

what are the overall disadvantages of training?

Answer 5

-Employees may have to spend time away from their workplace.
-Can be a very time consuming process.
-Can be expensive for an organisation if it has to pay for the training.
-Employees may receive training and than leave for another organisation.

Question 6

what is induction training?

Answer 6

training given to new staff when the start at an organisation and may cover topics such as:
-Company policies and procedures.
-Health and safety, e.g. what to do if there is a fire drill.
-A tour of the business.
-An introduction to key people and teams.
-An introduction to their tasks and duties.

Question 7

what are the advantages of induction training?

Answer 7

-helps employees settle into the job quickly,
-employees will be made aware of important health and safety issues before starting the job,
-employees will understand who the main personal in the organisation are,

Question 8

what are the disadvantages of induction training?

Answer 8

-can be time consuming for the people doing the training therefore decreasing output,

Question 9

what is on the job training?

Answer 9

training that is undertaken in your place of work.

Question 10

what are the different types of on-the-job training?

Answer 10

-coaching,
-role play,
-job rotation,
-shadowing,
-demonstration,

Question 11

describe coaching (on-the-job training):

Answer 11

an experienced member of staff will work through a task step-by-step with an employee. The experienced member of staff or ‘coach’ will support the employee through the learning process by passing on their knowledge and skills.

Question 12

describe role play (on-the-job training):

Answer 12

role play involves acting out a scenario to see how an employee would perform under certain conditions. This will allow the employee to practise appropriate ways to deal with situations that may occur in the workplace.

Question 13

describe job rotation (on-the-job training):

Answer 13

members of staff can be rotated or moved through different jobs within the organisation so they acquire a range of skills from each department or job role.

Question 14

describe shadowing (on-the-job training):

Answer 14

shadowing is when an employee observes another employee working to gain a better understanding of how they do their job, this is usually for a set period of time such as a few days.

Question 15

describe demonstration (on-the-job training):

Answer 15

demonstration is when an employee watches a task or a particular process being carried out and then attempts the task/process themselves.

Question 16

what are the advantages of on-the-job training?

Answer 16

-training is specific to the company’s needs,
-work is not interrupted by staff attending training courses out with the office,
-may be cheaper as internal training does not need to be paid for,
-employees will feel more at ease,

Question 17

what are the disadvantages of on-the-job training?

Answer 17

-quality of training may not be as good, i.e. employees that provide training may not be qualified instructors,
-may pick up bad habits from other workers,
-concentration may be poor due to work interruptions,

Question 18

what is off-the-job training?

Answer 18

training which takes place out with an organisation,

Question 19

what are the different types of off-the-job training?

Answer 19

COLLEGES: Colleges are formal places of learning where employees can take a specific course. This may be through: day release, evening classes, or distance learning.
TRAINING CENTRES: a training centre is a location specifically designed for training. Staff are sent to training centres to learn new skills.

Question 20

what are the advantages of off-the-job training?

Answer 20

-training is given by qualified instructors,
-employees can receive recognised qualifications,
-fewer interruptions compared to on-the-job training,

Question 21

what are the disadvantages of off-the-job training?

Answer 21

-employees are away from the workplace which will result in lower production,
-more expensive than on-the-job training because courses have to be paid for, which can be expensive,
-can be time consuming as some courses may be longer than a year.