Trailhead Practice Questions

Question 1

When verifying that a Time-based Workflow rule is working correctly, what queue should the administrator check for the pending Workflow Actions?
1 answer

Answer 1

Time-Based Workflow Queue

Question 2

When you have a Private data access for cases, Support agents who own cases, and Product specialists who occasionally need access to cases in their product line;
What two actions would allow the correct access?
2 answers

Answer 2

Case owners manually add product specialists to the case teams.
Administrators configure pre-defined case teams and assignment rules.

Question 3

When wanting to ensure unique data is always inputed into a specific field what properties should be configured?
2 answers

Answer 3

Unique
Required

Question 4

When you have a support group that processes different information for product support and inquiry cases, where the lifecycles for each are different, which three features should be used?
3 answers

Answer 4

Support processes
Page layouts
Record types

Question 5

What are two facts about call recording to remember when looking to implement call recording to monitor customer service quality?
2 answers

Answer 5

Call recording is a feature of some add-on products from the AppExchange.
Call recording is a feature that a developer might create with Salesforce App Cloud.

Question 6

What is one thing to remember when setting up case feed?
1 answer

Answer 6

Chatter feed tracking must be enabled for the case object.

Question 7

When needing to add a new product or add-on product to the total opportunity sales where should the new product be inputed?
1 answer

Answer 7

Add the new add-on product as a new product in a price book.

Question 8

How would you provide access to a child object on the parent object page layout?
1 answer

Answer 8

By adding a new related list for the child object onto the parent objects page layout.

Question 9

A sales process includes accounts, not all users have access to the accounts. New users require read access while four new users require edit access. How would you configure the correct access for the new users?
1 answer

Answer 9

Configure a profile to grant account view access and a permission set to grant edit access to specific users.

Question 10

What configuration is needed so that you can see which fields must be filled in prior to saving an Opportunity?
1 answer

Answer 10

Page Layout fields

Question 11

Where do you control field-level security for users?
1 answer

Answer 11

Profile

Question 12

When converting a lead of custom lead data for a contact how is the information mapped out?
1 answer

Answer 12

Map custom lead fields to custom contact fields.

Question 13

What two actions will cause a record time-dependent action to be removed from the queue?
2 answers

Answer 13

If the action is deleted from the workflow queue.
If the record no longer matches the rule criteria

Question 14

A workflow rule sends email alerts when a High priority Case is created. One user complains they do not receive the email alert while all others receive them. What should you check to troubleshoot the issue?
1 answer

Answer 14

Verify the user’s email address

Question 15

What are two Initial Submission Actions in an Approval Process?
2 answers

Answer 15

The value of a field on the record can be updated.
An outbound message can be sent to another application.

Question 16

What is the best way to share an opportunity with the marketing teams public group?
1 answer

Answer 16

Manually share the record with the public group.

Question 17

When wanting to compare strengths and weakness to those of other vendors, what should you implement?
1 answer

Answer 17

Add Competitors on the opportunity page layout

Question 18

What do you create all-day events in Salesforce?
1 answer

Answer 18

Check the all-day event checkbox on the event.

Question 19

How would you add new fields to a custom report type to update the report?
1 answer

Answer 19

From the Custom Report Type, Edit Layout, then add the new fields to the report.

Question 20

What occurs to the importing data that does NOT meet the data validation criteria?
1 answer

Answer 20

The import process will fail, but only for the records with invalid data.

Question 21

If a new record type cannot be found by users what are two potential reasons?
2 answers

Answer 21

The record type is disabled on the user’s profile.
The record type is deactivated.

Question 22

When a user is unable to log into Salesforce what should the administrator do?
1 answer

Answer 22

View the user’s login history

Question 23

What two record types can be used when transferring records from one user to another during a mass transfer?
2 answers

Answer 23

Closed cases
Open cases

Question 24

Not having the resources to set up a call center but needing to allow customers to submit cases, what two options are available to use?
2 answers

Answer 24

Adding a link to a specified routing address for Email-to-Case.
Generate Web-to-Case HTML code to add to the website.

Question 25

What two objects are related to Campaign Members?
2 answers

Answer 25

Leads
Contacts

Question 26

What needs to be done when incorporating a new sales process for a new sales team, with stages different from the current setup of stages?
3 answers

Answer 26

Create new values for the opportunity stage field; create a new sales process assigned to a custom record type for the new sales team.

Question 27

What are two changes tracked in the Setup Audit Trail?
2 answers

Answer 27

Resetting a user’s password
Using the Data Import Wizard

Question 28

When a user attempts to login from an IP address outside the user’s profile range but within the Org-wide trusted IP range, what will occur?
1 answer

Answer 28

The user will be unable to log in at all.

Question 29

What is the benefit of using a Lookup Filter instead of a Validation Rule?
1 answer

Answer 29

Improves user efficiency when selecting a related record.

Question 30

How can Cases be automatically placed in the correct queue upon submission with a picklist field to store the different product line?
1 answer

Answer 30

Create Assignment Rules based on the picklist values to move Cases to a Queue.