Practice Questions

Question 1

If a user is working in Salesforce when the login hours end, what will happen?
1 answer

Answer 1

The user can continue viewing the page they are on, but if the take further action (create, edit or delete) or navigate to a new page they will be logged out and a message will be displayed.

Question 2

What is correct regarding fiscal year settings?
3 answers

Answer 2

Once enabled, Custom fiscal years can not be disabled.
When the start month is changed, quota and adjustment information is purged.
Custom fiscal year impacts forecasts, reports, and quotas.

Question 3

What settings can be configured from the ‘Company Settings’ section in Setup?
3 answers

Answer 3

Fiscal Year settings
Company Information
Business Hours
extras;
default language, default time zone, currencies, holidays, and available languages

Question 4

Where can you adjust the Login Hours and IP Ranges?
1 answer

Answer 4

profile level
or org wide default, but the profile level is more restrictive than the OWD

Question 5

Where can you change the User interface language?
2 answers

Answer 5

The user can change their language settings under ‘My Personal Information’
The admin can change the language for the user in the User Detail page in Setup

Question 6

What does enabling the My Domain feature effect?
2 answers

Answer 6

Visualforce page URLs will change
A My Domain request can be reverted before deploying a new domain

Question 7

When a users account is locked and does not have a single sign-on enabled through an identity service other than Salesforce, what happens when resetting the password?
1 answer

Answer 7

The user’s account is automatically unlocked after their password is reset.

Question 8

What can you use to upload 7 million records in one batch?
1 answer

Answer 8

A Third-party data loading tool

Question 9

How many records can Data loader upload in one batch?
1 answer

Answer 9

5 million records

Question 10

How many records can Data Import Wizard upload in one batch?
1 answer

Answer 10

50,000 records

Question 11

What are things to remember about assigning group tasks?
2 answers

Answer 11

Group tasks are enabled by default in Lightning Experience.
Each member of the group is assigned a copy of the tasks.
extras;
Tasks are created only for active members in public groups.

Question 12

How many users can be added to a group task in Lightning Experience?
1 answer

Answer 12

200

Question 13

What are the 4 report formats supported by Salesforce?
4 answers

Answer 13

Tabular
Summary
Matrix
Joined

Question 14

How is data shown in a tabular report?
1 answer

Answer 14

Without groups, and show the list of records in a simple way similar to a spreadsheet.

Question 15

How is data shown in a summary report?
1 answer

Answer 15

Grouped by rows and allows for the display of subtotals

Question 16

How is data shown in a matrix report?
1 answer

Answer 16

Grouped by rows and columns

Question 17

How is data shown in a joined report?
1 answer

Answer 17

In blocks grouped by common fields

Question 18

When generating a list of contacts for a mailing list, what report format would be most helpful?
1 answer

Answer 18

Tabular report format

Question 19

What is true regarding refreshing dashboards?
3 answers

Answer 19

After a scheduled dashboard refresh, it can be emailed automatically to a group of uses.
Dashboards can be scheduled to refresh daily, weekly, or monthly.
A user can refresh the dashboard on demand by clicking the Refresh button.
extra;
Dashboards are not refreshed automatically when displayed. Dashboard notifications can be sent to multiple users

Question 20

What is true regarding dynamic dashboards?
1 answer

Answer 20

The data shown is according to the viewing user’s security settings.
extra;
This is a personalised view of the dashboard data using only data the user has access to. This does not give them access to customise the dashboard.

Question 21

What is true about the running user for a dashboard?
2 answer

Answer 21

The running user’s security settings will determine the data that is displayed.
The running user can be changed on the dashboard view page by authorised users.
extra;
A user with the ‘View All Data’ can choose any user in the org to be a running user of the dashboard. A user with the ‘View My Team’s Dashboards’ can choose any user below them in the role hierarchy.

Question 22

What are examples of visual components?
3 answers

Answer 22

Visualforce pages
Gauges
Charts
extras;
Tables and metrics. Report types define the underlying structure for reports.

Question 23

What are features of chatter?
3 answers

Answer 23

Ability to share a files with other people.
Follow records to be able to see changes to the records.
Create and join groups
extra;
You can mute posts to stop receiving notifications, however if someone mentions you on a muted post the post will automatically unmute.

Question 24

What must you enable to allow customers to participate in Chatter groups?
1 answer

Answer 24

“Allow Customers’ Chatter groups setting must be checked
extra;
Internal users must be the owner or manager of the group to invite new members, Internal or customers.

Question 25

How can chatter be used to share project information and files with the project team members only?
1 answer

Answer 25

Create a private Chatter group and add the project team members to the group.

Question 26

What is the purpose of Case Queues?
1 answer

Answer 26

Manage your support workload.
extra;
They are created to help prioritise, distribute, and assign case records to teams and users.

Question 27

What feature would be best used to assign cases automatically to the most appropriate user?
1 answer

Answer 27

Case Assignment Rules

Question 28

What do you know about Case Assignment Rules?
3 answers

Answer 28

A case assignment rule can consist of multiple rule entries.
Only one assignment rule can be active at a time.
Can only route case to a user or a queue.
extra;
Activating an assignment rule will deactivate the current active assignment rule. If an email template is set and email notification will be sent to the assignee.

Question 29

How can leads be captured using Salesforce?
2 answers

Answer 29

Web-to-lead
Lead Import
extra;
500 Web-to-leads can be captured per day. 50,000 leads can be imported using the Lead Import option via the Data Import Wizard.

Question 30

What is the purpose of Web-to-Lead auto-response rules?
1 answer

Answer 30

Allow different auto-response emails to be sent based on lead attributes
extra;
The multiple rule entries can have different attributes set up with their appropriate email template responses.

Question 31

What feature can be used to associate different campaigns together?
1 answer

Answer 31

Parent Campaign field
extra;
View Hierarchy displays the existing hierarchy, but does not allow editing the relationships. Manage Members is used to import/update the campaign members.

Question 32

What capabilities does the Data Import Wizard have for adding or updating campaigns?
3 answers

Answer 32

Add records of multiple objects to a campaign at a time.
Add existing contacts to a campaign in the same import.
Update campaign member statuses.

Question 33

What does the campaign influence feature allow?
2 answers

Answer 33

Associate one primary campaign that has influenced the opportunity.
Add multiple campaigns that have influenced an opportunity to an opportunity related list
extra;
Multiple campaigns can be influential for an opportunity, however only one can be selected a the Primary Campaign Source on the opportunity.

Question 34

When wanting to send mass emails for marketing a campaign, about 7,000 contacts and lead data, what would you recommend using?
1 answer

Answer 34

A third-party email application from the AppExchange
extra;
Mass email is designed for small-scale sales and support mailings, not marketing.

Question 35

What is true regarding campaign hierarchies?
3 answers

Answer 35

Each campaign can have one parent campaign in the hierarchy.
A campaign hierarchy shows grouped campaigns within a specific marketing initiative.
A campaign hierarchy can be viewed by clicking the ‘View Campaign Hierarchy’ button.

Question 36

A company offers different prices for products depending on the customer type. What would be the best tool to use?
1 answer

Answer 36

Create a price book for each customer type

Question 37

If a user is unable to add a product to an opportunity, what does the administrator need to check?
3 answers

Answer 37

The product has been added to a price book in the currency of the opportunity, and the price book entry is active.
The product has a standard price in the currency of the opportunity.
The product is Active

Question 38

When offering weekly services but invoicing monthly, what should be used?
1 answer

Answer 38

A default Quantity and Revenue Schedule

Question 39

When restoring a custom field after deletion, what actions might be needed?
2 answers

Answer 39

Make the restored field required if necessary.
Convert any lookup relationships to master-detail if required
extra;
Some properties of custom fields will be lost or changed and would need to be modified in order to restore the properties they had before deletion. If the field had a unique attribute, you will have to set the unique field again if recovered from deletion.

Question 40

What is the correct order of execution in Salesforce?
1 answer

Answer 40

Validation rules, Assignment rules, Workflow rules, Escalation rules
extra;
If you can remember Validation rules come first and Escalation rules come last then Assignment rules and Workflow rules will be easy to remember.

Question 41

What are a few of the approval process capabilities?
2 answers

Answer 41

If enabled, an approver can receive and reply to approval requests via email.
Approval requests can be sent via Chatter for any standard or custom object that has been enabled for feed tracking.
extra;
The system administrator or configured approver can edit a record while it’s locked for approval. Approval requests can be sent to an individual or a queue.