Trailhead Final Review Questions Flashcards
When you’re in the discovery phase, what should you think about when shaping your discovery questions?
The aim and scope of your study, what you’re exploring, and which people you plan to interview
What is the best research method to help people understand what people do?
Behavioural
Cloud Kicks is adding a new line of products and asks its UX designer to conduct research to learn how its customers organize products and services. Which research method should be used?
Card sorting
Which is an important principle of the Salesforce personas?
They are based on users goals, behaviours and motivations
Which of these can help you integrate personas into your design and development process?
Schedule a meeting with your colleagues to introduce the personas and collaborate on writing user stories
What are methods that focus on what people say?
Attitudinal methods
What are two factors that should be taken into consideration when formulating discovery questions?
- Aim: the intent of your work- what you’re trying to find out
- Scope: Who you’re researching and how you’re doing your analysis
What is a visual representation of business processes?
Process mapping
Why is it best practice to keep prototypes as low-to-mid fidelity during the early stages of rapid prototyping?
Rapid prototyping involves quick feedback and iteration so high-fidelity would be a waste of time.
What is the key consideration for using color responsibly with accessibility in mind?
Ensure there’s enough contrast between adjacent colors
What feature does a screen reader user commonly use to navigate through a page?
Heading structure
Which two of these WCAG restrictions are crucial to follow when designing animation for the web?
- Limited flashing or blinking
- Animations longer than 5 seconds can be stopped or paused
What is a Wireframe?
- Layouts meant to communicate the structure of an app or web page
- Focus on function rather than visual design
A preliminary version of a product or idea that lets project stakeholders test user interfaces
Prototype
A difference between two or more elements in a composition
Contrast
Parallax effect
- A visual effect that adds the illusion of depth
- Most commonly used when a web pages background moves at a slower rate than the foreground
What is the goal of relationship design?
Encouraging social connection, engagement and values
What criteria does relationship design add to the human-centered design requirements of desirability, feasibility and viability?
Inclusivity, sustainability, ethics
What is the focus of service design?
Creating a consistent brand experience for customers across distinct interactions
A creative approach to solving people’s problems by identifying their needs and creating solutions that meet those needs
Human centered design
The four mindsets of relationship design?
- Compassion
- Courage
- Intention
- Reciprocity
Two types of icons that screen readers handle differently
- Decorative
- Informational
What declarative component can a UX designer use for on-boarding?
Prompt
When should a floating prompt be used?
When your goal is to have readers acknowledge information without specifically completing an action
When designing a user engagement journey, what’s the difference between the message and the purpose?
- The message is what you say to the user, the purpose is why you say it
Welcome mat component in Salesforce
A component that provides getting-started resources the first time that users log in to Lightning experience
Empty State feature in Salesforce
A feature that replaces a blank section with instructions on the next steps
Push vs Pull methods ( in user engagement)
- Push method: When users may not notice or seek out help but would benefit from assistance
- Pull method: When the user is motivated to seek help
Two types of Salesforce prompts
- Floating
- Docked
Why is usability testing important to UX designers?
It allows designers to observe and record how users complete assigned tasks
When testing for keyboard accessibility, which of these functionalities should be verified?
- Keyboard focus is visible
- Actionable items receive focus
- Interactive elements can be navigated
Tree testing
A way of evaluating a proposed site structure by asking users to find items based on the site’s organization and terminology
The difference between a single variant test and a multi-variant test in A/B testing
- Single variant test: Compares only one difference, A vs B
- Multivariant test: Compares more than one difference, A vs B vs C
What aspect of systems design allows you to build for multiple uses, viewpoints and structures?
Scalability
In systems design, the most important relationship is between which two entities?
Individual elements and the overall user experience
Six interaction states for which all designs must have specifications
Default
Focus
Hover
Disabled
Pressed
Active
Settings = gear
Email = envelope
These are examples of what design term?
Affordances ( parts of an element that people recognize and associate with the actions they can take)
Design tokens
The visual design atoms of the design system
The two types of dialogs in the Lightning design system
- Modal dialog
- Non- modal dialog
