TQM 2 Flashcards
What are the 6 basic concepts of TQM
- Committed, involved management long term support
- Focus on customer both internal and external
- Utilization and involvement in workplace
- Continuous improvement of production processes
- Treating suppliers as partners
- Establishing performance measures for the processes
What are some if Demings 14 points
Create consistency and purpose Lead to promote change Start training Drive out fear Stop haranguing workers
What kind of shift is TQM
Cultural shift
TQM is not just for
THe press room
What are the 5 ways to achieving a continuous process improvement?
- Reduce resources
- Reduce errors
- Meet or exceed expectations
- Make the process safer
- Make the process most satisfying to person doing it
80% of costs are due to
20% of problems
What is the PDCA for solving problems?
Plan
Do
Check
Act
What are the symbols used in flow charting
Circle - defines beginning & end
Square - show actual steps
Diamond - shows decision and results
Arrow - connects other processes in sequence
Cause and effect diagrams are also known as
Fish Bone diagrams
What are the causes (6 M’s)
Man (operator) Machine Milieu (environment) Methods Materials Measurement
What’s the 80/20 rule
Pareto analysis follows this method
80% effects caused by 20% contributing factors
Attack single largest cause first
When the scatter diagram goest up to the left it’s a
Positive relationship
When the scatter diagram goes up to the right it’s a
Negative relationship
When the scatter diagram is all over its
No relationship
What is a histogram
Bar graph (or curved line graph) of your data from a check sheet
