Tourism 2

Question 1

Accommodations

Answer 1

Loosely defined as establishments engaged primarily in providing lodging space to the general public.

Question 2

Actual quality

Answer 2

the level of quality a consumer perceives following the consumption of a good or service.

Question 3

Adventure tourism

Answer 3

Tourism that involves activities with an above-average element of physical risk; also called”extreme tourism.”

Question 4

Affinity groups

Answer 4

Groups that share common interests.

Question 5

Age cohort

Answer 5

A generation affected by common experiences.

Question 6

Air transport association (ATA)

Answer 6

A domestic association that provides a format for discussing safety and service issues and promotes the advancement of technology.

Question 7

Airlines reporting corporation (ARC)

Answer 7

The clearing house for receiving commission payments for airline ticket sales.

Question 8

Airport code

Answer 8

A three letter designation used to identify specific airports.

Question 9

ala carte

Answer 9

A menu in which each item is priced and prepared separately.

Question 10

All-inclusive

Answer 10

Single price for all or nearly all major services provided in a tour, resort, or cruise package.

Question 11

Amenities

Answer 11

Goods and services provided with accommodations that contribute to guest comfort.

Question 12

appropriations

Answer 12

Funding provided through governmental entities.

Question 13

Aquaculture

Answer 13

The farming and cultivation of water plants, fish, shrimp, in large quantities for human consumption.

Question 14

Artificial intelligence

Answer 14

A segment of computer sciences devoted to the development of computer hardware and software that is designed to imitate the human mind.

Question 15

Attractions

Answer 15

Natural locations, objects, or constructed facilities that have a special appeal to both tourists and local visitors.

Question 16

Available seat miles (ASM)

Answer 16

The distance traveled multiplied by the number of seats available.

Question 17

Banks of flights

Answer 17

The process of coordinating flight schedules so that aircraft arrives and depart during similar time periods

Question 18

Banquet event order (BEO)

Answer 18

A contract for a meeting or other special occasion that details the date, the sequence of events,special needs, foods and beverages, prices, and guaranteed quantities

Question 19

Benchmarks

Answer 19

Performance measures that are used by similar types of businesses to monitor key operations

Question 20

Break-even

Answer 20

The level at which total sales equals total costs

Question 21

Brigade

Answer 21

A team of food-service employees, for example, the service brigade (all service personnel) or the kitchen brigade (all kitchen personnel), in which each member is assigned a set of specific tasks.

Question 22

Bumped

Answer 22

The process of denying boarding to airlines passengers with confirmed reservations

Question 23

Canrailpass

Answer 23

Allows 12 days of economy class travel within a 30-day period anywhere VIA Rail goes in Canada.

Question 24

Caps

Answer 24

Limits placed on the amount of commission that will be paid to travel agencies on reservations and bookings.

Question 25

Carrying capacity

Answer 25

A key concept in environmental impact analysis that relates to the amount of use an environment is capable of sustaining under certain circumstances.

Question 26

Chain operations

Answer 26

Groups of properties that are affiliated with each other and have common ownership and/or management control and oversight.

Question 27

Circle-trip-fight

Answer 27

A flight plan that includes return to city of origin but via different routing or airlines.

Question 28

Code share

Answer 28

An agreement allowing a regional/commuter airline to share the same two digit code of a cooperating primary carrier in the computer reservation system.

Question 29

Commissary

Answer 29

Central storage area where food and supplies are received and kept until requisitioned.

Question 30

Comparative advantage

Answer 30

The benefits of one alternative relative to another.

Question 31

Computer reservation system

Answer 31

Computer hardware and software that allows travel agents to tap into global distribution systems.

Question 32

Concessionaires

Answer 32

Individuals or companies who have been granted the right to provide a particular service, such as food service, guide service, sanitation service, or gift shop.

Question 33

Concierge service

Answer 33

Services provided by employees who specialize in meeting the special requests of guests and provide guests services such as making reservations and supplying information

Question 34

Configured (rooms)

Answer 34

Rooms with a well-planned design developed to meet user needs for efficiency and effectiveness.

Question 35

Consolidators

Answer 35

Wholesalers who buys excess inventory of unsold airline tickets and then resell these tickets at discounted prices through travel agents or in some cases directly to travelers.