Total Quality Management (TQM)

Question 1

Which of the 8 sections of ISO 9001 must an auditor be satisfied before accreditation can be considered

Answer 1

Outline contents for ISO 9001 are as follows:
Page iv: Foreword
Pages v to vii: Section 0 Intro
Pages 1 to 14: Requirements Section 1: Scope
Section 2: Normative Reference
Section 3: Terms and definitions (specific to ISO 9001, not specified in ISO 9000)
Section 4: Quality Management System
Section 5: Management Responsibility
Section 6: Resource Management
Section 7: Product Realization
Section 8: Measurement, analysis and improvement

Pages 15 to 22: Tables of Correspondence between ISO 9001 and other standards
Page 23: Bibliography

Answer: Sections 4-8

Question 2

What are the 6 documented procedures an organization shall issue and maintain to meet the standards of ISO9001

Answer 2

C.I.C.P

Question 3

C.I.C.P - C(1)

Answer 3

Control of:

• Docouments
• Records
• Nonconfirming products/services

Question 4

C.I.C.P - I

Answer 4

Internal Audits

Question 5

C.I.C.P - C(2)

Answer 5

Corrective Action

Question 6

C.I.C.P - P

Answer 6

Preventative Action