ISO 9000

Question 1

What is ISO 9000

Answer 1

Fundamentals of Quality Management Systems

Question 2

What is ISO 9001

Answer 2

Requirements that organisations wanting to meet standards must fulfill

Question 3

What is the mnemonic to remember the principles

Answer 3

C.L.I.P.S.C.F.M

Question 4

C.L.I.P.S.C.F.M - C(1)

Answer 4

Customer Focus:
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Question 5

C.L.I.P.S.C.F.M - L

Answer 5

Leadership:
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.

Question 6

C.L.I.P.S.C.F.M - I

Answer 6

Involvement (of people):
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.

Question 7

C.L.I.P.S.C.F.M - P

Answer 7

Process approach:

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Question 8

C.L.I.P.S.C.F.M - S

Answer 8

System Approach (to management):
Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.

Question 9

C.L.I.P.S.C.F.M - C(2)

Answer 9

Continual Improvement:

Continual improvement of the organization’s overall performance should be a permanent objective of the organization.

Question 10

C.L.I.P.S.C.F.M - F

Answer 10

Factual Approach (to decision making):
Effective decisions are based on the analysis of data and information.

Question 11

C.L.I.P.S.C.F.M - M

Answer 11

Mutually beneficial (supplier relationship):
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.