Total Quality Management

Question 1

Everything that influences the process (people machine, material, method, environment, measurement).

Answer 1

CHANCE VARIATION

Question 2

The costs of avoiding trouble by doing the job right in the first place.

Answer 2

PREVENTION COSTS

Question 3

User satisfaction.

Answer 3

QUALITY

Question 4

Detects assignable causes of variation in the process as opposed to random variations.

Answer 4

CONTROL CHART

Question 5

The maximum acceptable level of output.

Answer 5

UPPER SPECIFICATION LIMIT

Question 6

The situation where variations among the observed samples can be attributed to a constant system of chance causes.

Answer 6

STATISTICAL CONTROL

Question 7

The costs of correcting problems that occur while the goods are still in the production facility.

Answer 7

INTERNAL FAILURE COSTS

Question 8

Series of standards for quality systems. Demonstrates the ability to control processes.

Answer 8

ISO 9000

Question 9

Measure the effect of both center and variation at the same time.

Answer 9

CPK INDEX

Question 10

The costs associated with checking and auditing quality in the organization.

Answer 10

APPRAISAL COSTS

Question 11

The costs of correcting problems after goods or services have been delivered to the customer.

Answer 11

EXTERNAL FAILURE COSTS

Question 12

Specific reasons for causes of variation.

Answer 12

ASSIGNABLE VARIATION

Question 13

The minimum acceptable level of output.

Answer 13

LOWER SPECIFICATION LIMIT