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job start > ToR - Product MIgration > Flashcards

ToR - Product MIgration Flashcards

1
Q

What is the workstream objective/goal?

A
  1. Determine Product Migration approach to remove non-mortgage and non-mortgage related products from EBS i.e. Deposit & Current Account Products, including designing and executing a New Sales Closure Plan and Develop a Migration approach for non-mortgage products outside of migration scope.
  2. Delivery of necessary technical & operational migration to AIB for in-scope Products and Customers​
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2
Q

Who is workstream lead?

A

Maurice Carmody

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3
Q

Goals of the workstream?

A
  1. New sales cessation - sale of deposit and current accounts
  2. Product migration
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4
Q

What is in scope in terms of product migration (2)?

A
  1. Define scope of in & out of scope products for migration​
  2. Define appropriate mapping of in scope products to closest aligned AIB product​
  3. Determine gaps, mitigate where possible​
  4. Design, build & test relevant IT / Technical aspects to enact a migration​
  5. Workshop and develop specific approaches for customers / accounts / flags / statuses / etc as part of migration
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5
Q

What is out-of-scope?

A
  • Communications (Internal & External)​
  • Regulatory Engagement​
  • Business Readiness / Resourcing Preparation​
  • Treatment of non Current or Deposit Account Products​
  • Business Process / Procedure development​
  • Decommissioning IT Systems​ in EBS
  • Resolving BAU issues (AIB)
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6
Q

What are key deliverables for ceasing new sales?

A

New Sales Cessation​

Fully tested and approved withdrawal of Deposit & Current Account products

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7
Q

What are key deliverables for product migration?

A
  • Customer Journeys​
  • Customer Impact Assessments​ (CIA)
  • Product Treatment Strategy, AIB Product Mapping & Gap Analysis​
  • Strategy / Approach Papers to determine appropriate migration approach​
  • Business Requirements​
  • User Stories​
  • Full IT & Business Delivery Plans​
  • A transformed EBS that no longer offers Deposit and Current Account Products​
  • A cohort of migrated customers from EBS who now successfully Bank with AIB​

​

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8
Q

Key stakeholders - Products

A

Elaine Walsh / Enda McBrearty / Aine McDonnel​

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9
Q

Key stakeholders - Legal – Products, Group, DP​

A

Karen Ruddy / Melanie Hughes / Delia O’Sullivan​

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10
Q

Key stakeholders - AIB IT

A

Andrew Goulding / Sarah Langrell / John Molloy / Elaine Sheehan / John Kent / Sandra Robinson​

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11
Q

Key stakeholders - EBS IT

A

David Yeates / Noel Mooney / Dianne Hunt​

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12
Q

Key stakeholders - Conduct

A

Natasha Carrick​

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13
Q

Key stakeholders - Compliance

A

Mairead Darby / Irene Carrol​

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14
Q

Key stakeholders - COO Conduct

A

Nichola Tighe / Jessica Gallagher​

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15
Q

Key stakeholders - First line governance

A

Miriam MacAree/ Emma McDonagh​

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16
Q

Key stakeholders - D & A

A

David Sheehan / JJ Kelly​

17
Q

Key stakeholders - Customer Services

A

Richard Middleton​

18
Q

Key stakeholders - AIB Local Markets

A

Fiona Dunning / Anne O’Donoghue​

19
Q

Key stakeholders - Op Risk

A

Ger O’Connor​

20
Q

Key stakeholders - Group Privacy Office (GPO)

A

Orlagh Kenny / Evan Aldwell​

21
Q

What are key dependancies?

A
  • DOF & CBI endorsement / approval on SOT to support migration​
  • Delivery of key milestones by all other workstreams, in particular Communications - slippage of any key milestones will directly impact delivery of migrations ​
  • IT delivery of phased Migration – including build, development, testing rehearsals and actual migrations​
  • Business Support – to complete Pre migration tasks, BAT, QA, etc​
  • Resource capacity ( e.g. key person unavailability) and additional resources to be considered as needed. ​
  • Budgetary support for required delivery​
22
Q

What is PM BAG?

A

Product migration Business Approval Group

23
Q

What is BAG quorum?

A 
Chair, 
1 Products representative, 
1 IT/Tech representative, 
1 Rep from Legal/Compliance/Conduct/Op Risk & 
1 workstream representative​
24
Q

What is the purpose of PM BAG?

A
  1. Review and agree key scope and design decisions as appropriate​
  2. Provide direction to points of escalation from the workstream​
  3. Agree items of escalation to programme Steering ​
  4. Provide advice on governance pathway for key design decisions
25
Q

What are BAGs inputs?

A
  1. Design papers for noting / approval (incl. Mapping documents, treatment approaches, etc etc)​
  2. Escalation or approval requests points from workstreams​
  3. Actions and Decisions log​
  4. Escalated risks
26
Q

What are BAG outputs?

A
  1. Summary minutes of meeting including Actions, Decisions, Items for Escalation ​
  2. Approval or noting of workstream deliverables and change requests​
  3. RAID items updated
27
Q

PM BAG members

A

Check PM BAG ToR ppt (s. 8)

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