Topic 8 Flashcards
0
Q
What are the two sides of capacity?
A
Capacity shortages
Capacity surpluses
1
Q
What is the purpose of capacity management?
A
improve organizational effectiveness through improved operational efficiency and reduced congestion.
2
Q
What are some Recommendations for capacity management?
A
Pre sale tickets
Limited or open attendance
Assign capacity
Adapt capacity to attendees
3
Q
What are some ways to manage queuing?
A
Staggered program activities
Assemble at one or numerous locations
Perceived waiting times - signage, entertainment
Safety and security
4
Q
What are some potential risk areas?
A
Administration Marketing and public relations Health and safety Crowd management Security Transport
5
Q
What are the 7 risk control strategies?
A
Avoidance Reduction Prevention Separation Transference Legal Relationship
