Topic 7 Management of change

Question 1

Consequences of change (4)

Answer 1

Loss of unskilled jobs e.g. Typist
Changes in organisational structure e.g. changes in departments
Changes in work patterns - more flexibility
Changes to internal procedures - more interesting and lee repetitive tasks

Question 2

Reasons for resistance in staff (40

Answer 2

Fear of redundancy
Fear of reduction in status and job satisfaction
Fear of looking stupid
unfavourable change in working conditions e.g. constant monitoring

Question 3

Ways to overcome resistance to change (7)

Answer 3

Staff should be made aware of the need for the new system
Training and retraining should be introduced
Managers should give advantages of the new system
Managers should provide concequnces of the new system before rumours
Staff will learn new skills which could improve their promotion prospects
Keep social groups together
Managers should be able to accept criticism and act on it