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Netra Business Gcse OCR 9-1 > Topic 4-Operations > Flashcards

Topic 4-Operations Flashcards

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1
Q

What are the three main methods of production?

A
  • Batch production.
  • Flow production.
  • Job production.
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2
Q

What is job production?

A

When a product is made individually from start to finish.

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3
Q

What are job production products usually described as?

A

Bespoke.

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4
Q

What are two advantages to job production?

A
  • Products are high quality.

- Skilled labour is used meaning the workers are motivated.

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5
Q

What are three disadvantages to job production?

A
  • Output cost is high.
  • Expensive labour.
  • Difficult to speed up production.
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6
Q

What is batch production?

A

When products are produced in bulk but not continuously.

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7
Q

What are batch production products like?

A

They are the same in each batch.

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8
Q

What are two advantages to batch production?

A
  • Can still address specific customer needs.

- Making in batches reduces unit costs.

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9
Q

What are two disadvantages to batch production?

A
  • Need to keep a stock of raw materials.

- Potentially de-motivating for staff.

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10
Q

What is flow production?

A

Production that is continuous and produces a product in mass.

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11
Q

What are two Advantages to flow production?

A
  • It is capital intensive meaning more products are made at a low cost.
  • Production is much quicker.
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12
Q

What are two disadvantages to flow production?

A
  • Capital intensive means that they have to buy machinery which is expensive.
  • Work can become boring to staff.
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13
Q

What is automation?

A

When production can be controlled automatically by programming a computer to control machinery.

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14
Q

What are the workers role with automation?

A

They oversee the computers and ensure that production is running correctly.

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15
Q

What is robotion?

A

When a computer is programmed to control a robot to do specific tasks.

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16
Q

What is an example of a business which has used automation in production?

A

Lowes’ Oshbots.

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17
Q

What does quality production mean?

A

When a product is fit for its purpose,meets legislative rules and meets customer expectations.

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18
Q

What are the four main reasons why the quality of goods and services are important?

A
  • Avoids waste.
  • Affects reputation.
  • Avoids recalls.
  • Avoids disrupted production.
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19
Q

What is quality control?

A

Checking the that the product or service meets the required standards.

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20
Q

Give an example of quality control…

A

Physical inspection.

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21
Q

How can the quality of a service be checked?

A

Through a customer satisfaction survey.

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22
Q

Give an example of a business that uses physical inspection for their quality control…

A

Toyota.

23
Q

Give two advantages to quality control…

A
  • Can helps prevent faulty goods or services being sold.

- May improve reputation for the quality.

24
Q

What are two disadvantages to quality control?

A
  • Can be costly.

- Doesn’t encourage workers to be responsible for quality.

25
Q

How can quality control be costly?

A

Because of the wages of inspectors.

26
Q

What is a mystery shopper?

A

When a person pretends to be a normal customer but will check that the service provided is up to the right standard.

27
Q

What is quality assurance?

A

It is about preventing problems with quality rather than spotting them.

28
Q

What are two advantages to quality assurance?

A
  • May be less wastage.

- Workers may feel valued as they have been given additional responsibility.

29
Q

Why is less wastage good for a business?

A

It reduces production costs.

30
Q

What are two disadvantages to quality assurance?

A
  • Production may be slower as workers have to stop to check the quality.
  • Training costs may be high.
31
Q

What is e-commerce?

A

The process of bringing the buyer and the seller together electronically.

32
Q

What is another way of saying e-commerce?

A

Online sales.

33
Q

Is e-commerce referring to buying something tangible or intangible?

A

Tangible.

34
Q

How does e-commerce affect the location of a business?

A

It means that the location can be more adaptable because they can locate in a different place away from customers.

35
Q

How does e-commerce affect the delivery options?

A

It means that the speed is competitive and that there may be new problems with security.

36
Q

What are two advantages of e-commerce?

A
  • Open at all times.

- Lower operation cost.

37
Q

What are two disadvantages to e-commerce?

A
  • There may be problems with security.

- Lack of personal contact.

38
Q

What are the two main methods of selling other than e-commerce?

A
  • Face to face.

- Telephone sales.

39
Q

What is a disadvantage to face to face sales?

A

Shops are expensive to operate.

40
Q

What is an advantage of face to face selling?

A

It gives the business an opportunity to use good customer service.

41
Q

What is an advantage to over the phone sales?

A

Some customers may not feel comfortable with online shopping but be happy to talk with someone over the phone.

42
Q

What is customer service?

A

Helping customers and how staff present themselves.

43
Q

What are the two main important things with customer service?

A

Speed and quality.

44
Q

Why is customer service important?

A

It helps maintain or increase sales.

45
Q

What will happen if the service is bad?

A

Customers will not return.

46
Q

Give an example of after sales service…

A

Giving returns.

47
Q

What are three factors that may affect business location?

A
  • Costs.
  • Proximity to market.
  • Labour.
48
Q

How do costs affect business location?

A

The price of the land my vary significantly so they may choose to locate due to this.

49
Q

Why may a business choose to locate where the location cost is high?

A

There will more likely be richer customers near by that might pop in.

50
Q

What does proximity to market mean?

A

How close the business is to a customer.

51
Q

How can the proximity to market affect business location?

A

Some business’ don’t need to be near their market.

52
Q

What is procurement?

A

The management of the buying or purchasing in a business.

53
Q

What are the two roles of procurement?

A
  • Identifying goods and services to buy.

- Choosing suppliers and ordering the goods and services.

54
Q

What is a factor that can affect procurement?

A

The time of year.

Netra Business Gcse OCR 9-1 (6 decks)

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