Topic 4 - Managing People Flashcards
Flexible workforce
A workforce that can respond, in quantity and type, to changes in market demand
Home - workers
People who undertake their regular work from home
Industrial action
Disruptive measures taken by workers, to apply pressure on employers, when disagreements cannot be resolved
Outsourcing
Getting other people or businesses to undertake work that was originally done in-house
Multi - skilling
The process of increasing the skills of employees
Trade unions
Organisations of workers that exist to promote the interests of their members
Zero-hours contract
A contract that does not guarantee any particular number of hours’ work
Off the job training
Training that takes place away from the work area
On the job training
Training that takes place while doing the job
Person specification
A personal profile of the type of person needed to do a particular job
Training
A process that involves increasing the knowledge and skills of a worker, to enable them to do their job more effectively
Collective bargaining
A method of determining conditions of work and terms of employment, through negotiations between employers and employee representatives.
Centralisation
A type of business organisation where major decisions are made at the centre or core of the organisation, then passed down the chain of command
Chain of command
The way authority and power is organised in an organisation
Decentralisation
A type of business organisation where decision making is pushed down the chain of command, away from the centre of the organisation
Delayering
Removing layers of management from the hierarchy of an organisation
Delegation
The passing of authority further down the managerial hierarchy
Span of control
The number of people a person is directly responsible for in a business
Commission
Percentage payment on a sale, made to the salesperson
Bonus
A payment in addition to the basic wage for reaching targets or in recognition for service
Job rotation
The periodic changing of jobs and tasks
Performance related pay/PRP
A payment system designed for non-manual workers, where pay increases are given if performance targets are met
Profit sharing
Where workers are given a share of the profits, usually as part of their pay
Empowerment
Giving official authority to employees, to make decisions and control their own work activities
Team working
Organising people into working groups that have a common aim
Piece rate
A payment system where employees are paid an agreed fee for units produced
Job enrichment
Giving employees greater responsibility and recognition by ‘vertically’ extending there work role
Motivation/ motivated
The desire to take action to achieve a goal
Job enlargement
Giving employees more work to do of a similar nature - by ‘horizontally’ extending their work role
Hawthorne effect
The idea that workers are motivated by recognition given to them as a group
Hygiene factors - Herzberg’s
Things at work that result in dissatisfaction
Maslow’s hierarchy of needs
The order of people’s needs, starting with basic human requirements
Motivator’s - Herzberg’s
Things at work that result in satisfaction
Scientific management
A theory that suggests there is a ‘best’ way to perform work tasks
Curriculum vitae
A document listing personal details, qualifications, work experience, referees & other info about the job seeker
Induction training
Training given to new employees when they first start a job
Job description
A document that shows clearly the tasks, duties & responsibilities of a worker for a particular job
Organisational chart
A diagram that shows the different job roles in a business and how they relate to each other
Formal organisation
The internal structure of a business, as shown by the organisation chart
Hierarchy
The order of the levels of responsibility in an organisation from lowest to highest
Responsibility
The duty to complete a task
Subordinates
People in the hierarchy who work under the control of a senior worker
Autocratic leadership
A leadership style where a manager makes all the decisions without consultation
Democratic leadership
A leadership style where managers allow others to participate in decision making
Laissez - faire
A leadership style where employees are encouraged to make their own decisions, within certain limits
Paternalistic leadership
Leader makes the decisions but takes into account the welfare of employees
External recruitment
Appointing workers from outside the business
Internal recruitment
Appointing workers from inside the business
Authority
The right to command and make decisions
Consultation
Listening to the views of employees before making key decisions that affect them
Payment by results
Payment methods that reward workers for the quantity and quality of work they produce
Self actualisation
A level in maslows hierarchy of needs, where people realise their full potential
