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Business > Topic 4 - Managing People > Flashcards

Topic 4 - Managing People Flashcards

1
Q

Flexible workforce

A

A workforce that can respond, in quantity and type, to changes in market demand

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2
Q

Home - workers

A

People who undertake their regular work from home

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3
Q

Industrial action

A

Disruptive measures taken by workers, to apply pressure on employers, when disagreements cannot be resolved

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4
Q

Outsourcing

A

Getting other people or businesses to undertake work that was originally done in-house

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5
Q

Multi - skilling

A

The process of increasing the skills of employees

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6
Q

Trade unions

A

Organisations of workers that exist to promote the interests of their members

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7
Q

Zero-hours contract

A

A contract that does not guarantee any particular number of hours’ work

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8
Q

Off the job training

A

Training that takes place away from the work area

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9
Q

On the job training

A

Training that takes place while doing the job

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10
Q

Person specification

A

A personal profile of the type of person needed to do a particular job

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11
Q

Training

A

A process that involves increasing the knowledge and skills of a worker, to enable them to do their job more effectively

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12
Q

Collective bargaining

A

A method of determining conditions of work and terms of employment, through negotiations between employers and employee representatives.

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13
Q

Centralisation

A

A type of business organisation where major decisions are made at the centre or core of the organisation, then passed down the chain of command

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14
Q

Chain of command

A

The way authority and power is organised in an organisation

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15
Q

Decentralisation

A

A type of business organisation where decision making is pushed down the chain of command, away from the centre of the organisation

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16
Q

Delayering

A

Removing layers of management from the hierarchy of an organisation

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17
Q

Delegation

A

The passing of authority further down the managerial hierarchy

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18
Q

Span of control

A

The number of people a person is directly responsible for in a business

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19
Q

Commission

A

Percentage payment on a sale, made to the salesperson

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20
Q

Bonus

A

A payment in addition to the basic wage for reaching targets or in recognition for service

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21
Q

Job rotation

A

The periodic changing of jobs and tasks

22
Q

Performance related pay/PRP

A

A payment system designed for non-manual workers, where pay increases are given if performance targets are met

23
Q

Profit sharing

A

Where workers are given a share of the profits, usually as part of their pay

24
Q

Empowerment

A

Giving official authority to employees, to make decisions and control their own work activities

25
Q

Team working

A

Organising people into working groups that have a common aim

26
Q

Piece rate

A

A payment system where employees are paid an agreed fee for units produced

27
Q

Job enrichment

A

Giving employees greater responsibility and recognition by ‘vertically’ extending there work role

28
Q

Motivation/ motivated

A

The desire to take action to achieve a goal

29
Q

Job enlargement

A

Giving employees more work to do of a similar nature - by ‘horizontally’ extending their work role

30
Q

Hawthorne effect

A

The idea that workers are motivated by recognition given to them as a group

31
Q

Hygiene factors - Herzberg’s

A

Things at work that result in dissatisfaction

32
Q

Maslow’s hierarchy of needs

A

The order of people’s needs, starting with basic human requirements

33
Q

Motivator’s - Herzberg’s

A

Things at work that result in satisfaction

34
Q

Scientific management

A

A theory that suggests there is a ‘best’ way to perform work tasks

35
Q

Curriculum vitae

A

A document listing personal details, qualifications, work experience, referees & other info about the job seeker

36
Q

Induction training

A

Training given to new employees when they first start a job

37
Q

Job description

A

A document that shows clearly the tasks, duties & responsibilities of a worker for a particular job

38
Q

Organisational chart

A

A diagram that shows the different job roles in a business and how they relate to each other

39
Q

Formal organisation

A

The internal structure of a business, as shown by the organisation chart

40
Q

Hierarchy

A

The order of the levels of responsibility in an organisation from lowest to highest

41
Q

Responsibility

A

The duty to complete a task

42
Q

Subordinates

A

People in the hierarchy who work under the control of a senior worker

43
Q

Autocratic leadership

A

A leadership style where a manager makes all the decisions without consultation

44
Q

Democratic leadership

A

A leadership style where managers allow others to participate in decision making

45
Q

Laissez - faire

A

A leadership style where employees are encouraged to make their own decisions, within certain limits

46
Q

Paternalistic leadership

A

Leader makes the decisions but takes into account the welfare of employees

47
Q

External recruitment

A

Appointing workers from outside the business

48
Q

Internal recruitment

A

Appointing workers from inside the business

49
Q

Authority

A

The right to command and make decisions

50
Q

Consultation

A

Listening to the views of employees before making key decisions that affect them

51
Q

Payment by results

A

Payment methods that reward workers for the quantity and quality of work they produce

52
Q

Self actualisation

A

A level in maslows hierarchy of needs, where people realise their full potential

Business (5 decks)

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