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business studies > Topic 4- Human Resources > Flashcards

Topic 4- Human Resources Flashcards

1
Q

What is the strategic role of HR?

A

Provide the business with people who have the skills and attributes required to achieve the long term goals of the business

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2
Q

How does HR work with the key business functions?

A

Operations- hiring staff with skills and experience necessary to produce the product

Marketing- product design and development

Finance- main source of performance measurement data

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3
Q

Define outsourcing

A

Use of external providers

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4
Q

What are the two aspects of outsourcing?

A
  • Human resource functions

- Using contractors

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5
Q

What are the two types of contractors?

A
  • Domestic

- Global

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6
Q

What is a contractor?

A

External provider of services to a business

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7
Q

Name and define the four types of outsourcing

A
  • Employment agency- company provides employees + manages their superannuation and insurance
  • Dependent contractor- workers have no control over their working procedures
  • Independent contractor- operate their own business + set terms of employment
  • Outsources suppliers- supply goods and services, control their own work procedures and work for multiple clients
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8
Q

Name one advantage and disadvantage of domestic subcontracting

A

+ Increased communication

- Increased labour costs

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9
Q

Name on advantage and disadvantage of global subcontracting

A

+ Access to unique materials

- Decreased communication

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10
Q

Name the six influences on HR

A
  • Stakeholders
  • Legal
  • Economic
  • Technological
  • Social
  • Ethics and CSR
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11
Q

Name the stakeholders

A
  • Employers
  • Employees
  • Employee associations
  • Trade unions
  • Government organisations
  • Society
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12
Q

Name the three aspects of the current legal framework

A
  • The employment contract
  • WHS and workers compensation
  • Anti-discrimination and equal employment opportunity
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13
Q

Name and define the aspects of the employment contract

A
  • Common law- legally binding, formal agreement between employer and employee
  • Minimum employment standards- provide the basis from which modern awards and enterprise agreements are constructed
  • Minimum wage rates- award or agreement that covers the employee
  • Awards- legal document that outlines the minimum wages and working conditions for all employees working in a particular industry
  • Enterprise agreements- collective agreements made between an employer and group of employees about terms and conditions of employment
  • Other employment contracts- casual, part time, fixed, permanent
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14
Q

What is the role of the Work Health and Safety Act?

A

Protect the health, safety and welfare of employees, volunteers and other persons who are at, or come in to contact with a workplace

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15
Q

What is the purpose of Workers Compensation?

A

Provides benefits to employees suffering from an injury or disease relating to their work

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16
Q

What is the purpose of the Anti-discrimination Act?

A

Prohibiting discrimination in the workplace on the grounds of gender, ethnicity, sexual preference, religion or disability

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17
Q

What is the purpose of the Equal Employment Opportunity?

A

Ensures that the best person for the job is chosen

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18
Q

What are the three areas businesses can be impacted in regards to the economy?

A
  • Economic cycle
  • Structural change
  • Globalisation
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19
Q

Name three advantages of technological influences

A
  • Increased efficiency
  • Cost efficiency
  • Reduces labour
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20
Q

Name three disadvantages of technological influences

A
  • Loss of employment
  • Short-term costly
  • Complexity
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21
Q

What are the two aspects of social influences?

A
  • Changing work patterns

- Living standards

22
Q

Name one type of changing work pattern and its impact on HR

A

Increasing participation of female workers- promotions, training and rewards, family friendly work hours

23
Q

Define ethics in terms of br

A

Practises that are socially responsible, morally right, honourable and fair

24
Q

Define corporate Social Responsibility

A

Continuing commitment by companies to behave ethically and to contribute to economic development, while improving the quality of life for the workforce and their families, as well as the local community and society at a large

25
Q

Name two strategies to promote CSR

A
  • Healthy and inclusive workplace cultures
  • Sponsoring a sports team
  • 10% of profit goes toward environmental charities
26
Q

Name the process of HR

A
  • Acquisition
  • Development
  • Maintenance
  • Separation
27
Q

How can an employee be acquired?

A

Internal or external

28
Q

What is one way development can be monitered?

A

Performance management

29
Q

How can staff levels be maintained?

A

Rewards

30
Q

What are the two methods of separation?

A

Voluntary and involuntary

31
Q

Name the strategies of HR

A
  • Leadership
  • Job design
  • Recruitment
  • Training and development
  • Performance management
  • Rewards
  • Global
  • Workplace disputes
32
Q

Name and define the three leadership styles

A
  • Autocratic- manager lead
  • Democratic- participative
  • Delegative- employee lead
33
Q

In what two ways can jobs be designed?

A
  • General

- Specific

34
Q

What are the two basis of recruitment?

A
  • Internal or external

- General or specific skills

35
Q

What is one advantage and disadvantage of internal recruitment?

A

+ Motivation for staff

- Lead to rivalry

36
Q

What is one advantage and disadvantage of external recruitment?

A

+ New ideas, perspectives and skills

- Risk of unreliable staff

37
Q

Name the aspects of training and development

A

Current or future skills

38
Q

Name and define the aspects of performance management

A
  • Development- using data to develop individual skills and abilities
  • Administrative- collecting data to manage the HRM function
39
Q

Name the types of rewards?

A
  • Monetary or non monterey
  • Individual or group
  • Performance pay
40
Q

Distinguish between monetary and non monetary and provide an example of each

A
  • Monetary- relating to money- cash

- Non-monetary- not related to money- onsite daycare

41
Q

Name the aspects of the global influence

A
  • Costs
  • Skills
  • Supply
42
Q

Define a polycentric staffing approach

A

Having numerous centres in differing countries

43
Q

Define a geocentric staffing approach

A

Uses the staff with the most appropriate skillset for a particular role and location

44
Q

Define an ethnocentric staffing approach

A

Uses parent-country staff in its organisation

45
Q

Name, define and provide an example of the two types of industrial action often taken

A
  • Overt- obvious for all to see (strike)

- Covert- less visible but still effective (absenteeism)

46
Q

How can workplace disputes be resolved?

A
  • Negotiation
  • Mediation
  • Grievance procedures
  • Involvement of courts and tribunals
47
Q

Define negotiation

A

Parties directly involved discuss issues without 3rd parties

48
Q

Define mediation

A

Negotiation but with a 3rd party often from FWA or Human Resource Commission

49
Q

Define Grievance procedures

A

Procedure written into award/enterprise agreement designed to resolve disputes

50
Q

Define involvement of courts and tribunals

A

Resolve disputes using a predictable process and apply law to decide on the rights and obligations of the parties

51
Q

Name the indicators of effectiveness of HRM

A
  • Changes in staff turnover
  • Levels of disputations
  • Absenteeism
  • Worker satisfaction
  • Benchmarking key variables
  • Accidents
  • Corporate culture

business studies (4 decks)

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