Topic 4- Human Resources Flashcards
What is the strategic role of HR?
Provide the business with people who have the skills and attributes required to achieve the long term goals of the business
How does HR work with the key business functions?
Operations- hiring staff with skills and experience necessary to produce the product
Marketing- product design and development
Finance- main source of performance measurement data
Define outsourcing
Use of external providers
What are the two aspects of outsourcing?
- Human resource functions
- Using contractors
What are the two types of contractors?
- Domestic
- Global
What is a contractor?
External provider of services to a business
Name and define the four types of outsourcing
- Employment agency- company provides employees + manages their superannuation and insurance
- Dependent contractor- workers have no control over their working procedures
- Independent contractor- operate their own business + set terms of employment
- Outsources suppliers- supply goods and services, control their own work procedures and work for multiple clients
Name one advantage and disadvantage of domestic subcontracting
+ Increased communication
- Increased labour costs
Name on advantage and disadvantage of global subcontracting
+ Access to unique materials
- Decreased communication
Name the six influences on HR
- Stakeholders
- Legal
- Economic
- Technological
- Social
- Ethics and CSR
Name the stakeholders
- Employers
- Employees
- Employee associations
- Trade unions
- Government organisations
- Society
Name the three aspects of the current legal framework
- The employment contract
- WHS and workers compensation
- Anti-discrimination and equal employment opportunity
Name and define the aspects of the employment contract
- Common law- legally binding, formal agreement between employer and employee
- Minimum employment standards- provide the basis from which modern awards and enterprise agreements are constructed
- Minimum wage rates- award or agreement that covers the employee
- Awards- legal document that outlines the minimum wages and working conditions for all employees working in a particular industry
- Enterprise agreements- collective agreements made between an employer and group of employees about terms and conditions of employment
- Other employment contracts- casual, part time, fixed, permanent
What is the role of the Work Health and Safety Act?
Protect the health, safety and welfare of employees, volunteers and other persons who are at, or come in to contact with a workplace
What is the purpose of Workers Compensation?
Provides benefits to employees suffering from an injury or disease relating to their work
What is the purpose of the Anti-discrimination Act?
Prohibiting discrimination in the workplace on the grounds of gender, ethnicity, sexual preference, religion or disability
What is the purpose of the Equal Employment Opportunity?
Ensures that the best person for the job is chosen
What are the three areas businesses can be impacted in regards to the economy?
- Economic cycle
- Structural change
- Globalisation
Name three advantages of technological influences
- Increased efficiency
- Cost efficiency
- Reduces labour
Name three disadvantages of technological influences
- Loss of employment
- Short-term costly
- Complexity
What are the two aspects of social influences?
- Changing work patterns
- Living standards
Name one type of changing work pattern and its impact on HR
Increasing participation of female workers- promotions, training and rewards, family friendly work hours
Define ethics in terms of br
Practises that are socially responsible, morally right, honourable and fair
Define corporate Social Responsibility
Continuing commitment by companies to behave ethically and to contribute to economic development, while improving the quality of life for the workforce and their families, as well as the local community and society at a large
Name two strategies to promote CSR
- Healthy and inclusive workplace cultures
- Sponsoring a sports team
- 10% of profit goes toward environmental charities
Name the process of HR
- Acquisition
- Development
- Maintenance
- Separation
How can an employee be acquired?
Internal or external
What is one way development can be monitered?
Performance management
How can staff levels be maintained?
Rewards
What are the two methods of separation?
Voluntary and involuntary
Name the strategies of HR
- Leadership
- Job design
- Recruitment
- Training and development
- Performance management
- Rewards
- Global
- Workplace disputes
Name and define the three leadership styles
- Autocratic- manager lead
- Democratic- participative
- Delegative- employee lead
In what two ways can jobs be designed?
- General
- Specific
What are the two basis of recruitment?
- Internal or external
- General or specific skills
What is one advantage and disadvantage of internal recruitment?
+ Motivation for staff
- Lead to rivalry
What is one advantage and disadvantage of external recruitment?
+ New ideas, perspectives and skills
- Risk of unreliable staff
Name the aspects of training and development
Current or future skills
Name and define the aspects of performance management
- Development- using data to develop individual skills and abilities
- Administrative- collecting data to manage the HRM function
Name the types of rewards?
- Monetary or non monterey
- Individual or group
- Performance pay
Distinguish between monetary and non monetary and provide an example of each
- Monetary- relating to money- cash
- Non-monetary- not related to money- onsite daycare
Name the aspects of the global influence
- Costs
- Skills
- Supply
Define a polycentric staffing approach
Having numerous centres in differing countries
Define a geocentric staffing approach
Uses the staff with the most appropriate skillset for a particular role and location
Define an ethnocentric staffing approach
Uses parent-country staff in its organisation
Name, define and provide an example of the two types of industrial action often taken
- Overt- obvious for all to see (strike)
- Covert- less visible but still effective (absenteeism)
How can workplace disputes be resolved?
- Negotiation
- Mediation
- Grievance procedures
- Involvement of courts and tribunals
Define negotiation
Parties directly involved discuss issues without 3rd parties
Define mediation
Negotiation but with a 3rd party often from FWA or Human Resource Commission
Define Grievance procedures
Procedure written into award/enterprise agreement designed to resolve disputes
Define involvement of courts and tribunals
Resolve disputes using a predictable process and apply law to decide on the rights and obligations of the parties
Name the indicators of effectiveness of HRM
- Changes in staff turnover
- Levels of disputations
- Absenteeism
- Worker satisfaction
- Benchmarking key variables
- Accidents
- Corporate culture
